Outlook desktop client emails missing text in body

Anonymous
2021-05-11T19:46:55+00:00

I have Outlook downloaded from my Office 365 subscription and am running Outlook on a Windows 10 PC.

Today, around five hours after I started working, the text in the body of the email stopped showing, either all missing or just showing the first line.

When I look in the reading pane, all I see is "Hi Bee," and then nothing else. I have checked the emails on my iPhone 7 Outlook and Mail apps, and the body of the message is showing correctly.

I have disabled all COM Add-ins and I have run the full repair on the application, closed down the PC and restarted after a one minute break but still, it doesn't show correctly.

Any help gratefully received!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-05-11T23:57:27+00:00

    create a bat file and RUN AS admin on your affected users

    will disable updates and force the rollback

    @ECHO OFF

    reg add HKLM\SOFTWARE\Policies\Microsoft\Office\16.0\Common\OfficeUpdate /v EnableAutomaticUpdates /t REG_DWORD /d 0

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

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  2. Anonymous
    2021-05-12T00:16:37+00:00

    Thank you, I didn't include the quotations. Fingers crossed this does the trick :)

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  3. Anonymous
    2021-05-12T00:19:15+00:00

    Same issue!  I'm freaking out, this needs to be fixed ASAP!

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  4. Anonymous
    2021-05-12T00:19:44+00:00

    I had the same problem.

    I solved it by logging into portal.office.com and re-installed Office 365 by clicking on the Install Office button.

    After re-installing, I was able to view the content of my emails.

    Denny Jodeit

    ******@jodeit.com

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  5. Anonymous
    2021-05-12T00:34:38+00:00

    Thanks for doing what MS couldn't and offering a solution!

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