Outlook desktop client emails missing text in body

Anonymous
2021-05-11T19:46:55+00:00

I have Outlook downloaded from my Office 365 subscription and am running Outlook on a Windows 10 PC.

Today, around five hours after I started working, the text in the body of the email stopped showing, either all missing or just showing the first line.

When I look in the reading pane, all I see is "Hi Bee," and then nothing else. I have checked the emails on my iPhone 7 Outlook and Mail apps, and the body of the message is showing correctly.

I have disabled all COM Add-ins and I have run the full repair on the application, closed down the PC and restarted after a one minute break but still, it doesn't show correctly.

Any help gratefully received!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-05-11T20:28:31+00:00

    Having the EXACT same issue with Office 2019 desktop.  Body of emails from the past 15 years are all now gone.  This is not a good look Microsoft!  Need a fix ASAP!

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  2. Anonymous
    2021-05-11T20:27:53+00:00

    The rollback takes just a couple minutes...

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

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  3. Anonymous
    2021-05-11T20:26:38+00:00

    Same problem. Happened sometime since yesterday afternoon. Looks to be a MS problem with a recent update. I will wait a day to see if they fix it before trying to roll back to the previous version. In the meantime I will use Outlook on the Web. That is working OK.

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  4. Anonymous
    2021-05-11T20:24:08+00:00

    Thanks you!  This worked!   Stupid Microsoft.

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  5. Anonymous
    2021-05-11T20:23:42+00:00

    Same here. After the problem occured I updated to 16.0.13929.20206. No improvement. Trying to roll back tomorrow, if nothing changes.

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