Outlook desktop client emails missing text in body

Anonymous
2021-05-11T19:46:55+00:00

I have Outlook downloaded from my Office 365 subscription and am running Outlook on a Windows 10 PC.

Today, around five hours after I started working, the text in the body of the email stopped showing, either all missing or just showing the first line.

When I look in the reading pane, all I see is "Hi Bee," and then nothing else. I have checked the emails on my iPhone 7 Outlook and Mail apps, and the body of the message is showing correctly.

I have disabled all COM Add-ins and I have run the full repair on the application, closed down the PC and restarted after a one minute break but still, it doesn't show correctly.

Any help gratefully received!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-05-11T20:21:54+00:00

    You Rock!!!!  Fixed (or un-updated...).  Use this at elevated prompt:

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

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  2. Anonymous
    2021-05-11T20:20:38+00:00

    OMG I'm seeing lots of people have the same issue in Outlook today, yet no fix. Thinking it was just me, I tried a repair, which ended up uninstalling my entire Office suite. I had to re-install it, and it seems Word is fine, but Outlook still is doing weird things like erasing text, not showing more than a few words of an email, starting replies halfway down the page and then erasing them, etc. Is this related to the update?

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  3. Anonymous
    2021-05-11T20:20:34+00:00

    I have exactly the same problem. I am Outlook through a 365 subscription and the body of text in all emails is missing.

    This is happening on my desktop and my laptop but I can see the emails properly in my phone.

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  4. Anonymous
    2021-05-11T20:15:31+00:00

    The solution is to roll back the latest update. 

    Open Elevated Command Prompt and paste this: 

    "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

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