Outlook desktop client emails missing text in body

Anonymous
2021-05-11T19:46:55+00:00

I have Outlook downloaded from my Office 365 subscription and am running Outlook on a Windows 10 PC.

Today, around five hours after I started working, the text in the body of the email stopped showing, either all missing or just showing the first line.

When I look in the reading pane, all I see is "Hi Bee," and then nothing else. I have checked the emails on my iPhone 7 Outlook and Mail apps, and the body of the message is showing correctly.

I have disabled all COM Add-ins and I have run the full repair on the application, closed down the PC and restarted after a one minute break but still, it doesn't show correctly.

Any help gratefully received!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-05-21T00:18:37+00:00

    I am also having issues with the body text missing in Desktop Outlook App.

    I have run all the latest updates, and turned off all COM Add-ins, but still having problems.

    I can replicate the issue by sending an email to myself.

    I found that if I send an email to myself using HTML, then the body text disappears, yet if I send as Text only, it does not.

    I can see there is a known issue out there due to a recent software update.

    Is my experience related?

    This only started happening recently.

    Anyone know of ETA for Microsoft to fix this problem?

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