Outlook Connectors - Placeholder on some inbound emails

Anonymous
2020-04-29T16:07:35+00:00

On some inbound emails I am receiving a banner above the email text that says Connectors - placeholder.  We have no idea what it is or why it's suddenly there starting this week.  Some emails have it and some don't.  Doesn't matter if they are internal company emails or external emails.

We've checked add-ins, social setting, etc and now been able to get this to go away.  It does now show up on the web or mobile, and doesn't show up in Sent messages either.

Any way to get rid of this?  It's super annoying and takes up unneeded space.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-07-23T09:37:37+00:00

    I'm experiencing the same problem with only one user of my organization. A simple email sent to other organization's users display the "connector placeholder item" and seems hanging and not displaying the body of message (but double click on Outlook OWA 365 opens the email).

    Unchecking "display sender image" does not solve the issue.

    Wainting for other suggestions, thank you.

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  2. Anonymous
    2020-07-23T12:36:11+00:00

    Following

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  3. Anonymous
    2020-07-23T12:44:07+00:00

    same issue here for 2 users so far, really need a fix MS

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  4. Anonymous
    2020-07-23T13:48:44+00:00

    Also have a user in my organization with the same issue.

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  5. Anonymous
    2020-07-23T14:01:02+00:00

    Hi George

    I have started experiencing this issue this week (23rd July 2020) and appear to have solved it using your suggested solution.  I was having the additional issue that when I clicked on the email to view it in reading pane, the email took some time to fully load, with a blue wheel circling for quite a while (presumably searching for a non-existent sender image?)

    I am using Outlook 365 on the web, not the installed version, and the route to the appropriate setting is different:

    Go to Settings (cog icon) - View all Outlook Settings - Mail

    Scroll down to Sender Image and select radio button Don't Show Sender Images

    Thank you for your help.

    Disabling sender images fixed it for me I am a 365 webmail user.  Make sure to logout and log back into webmail after making the change.

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