Outlook Connectors - Placeholder on some inbound emails

Anonymous
2020-04-29T16:07:35+00:00

On some inbound emails I am receiving a banner above the email text that says Connectors - placeholder.  We have no idea what it is or why it's suddenly there starting this week.  Some emails have it and some don't.  Doesn't matter if they are internal company emails or external emails.

We've checked add-ins, social setting, etc and now been able to get this to go away.  It does now show up on the web or mobile, and doesn't show up in Sent messages either.

Any way to get rid of this?  It's super annoying and takes up unneeded space.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-07-23T20:51:22+00:00

    I followed this advice:

    Go to Settings (cog icon) - View all Outlook Settings - Mail

    Scroll down to Sender Image and select radio button Don't Show Sender Images

    Logged out and logged back in.  No problem.

    Then, after doing the above, I went back and reversed back to Show Sender Images - but the issue did not come back.

    When in doubt, turn it off and back on!  The motto when dealing with ALL technology!

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  2. Anonymous
    2020-07-23T18:52:39+00:00

    I am having the same issue as well. Started about a week ago. Using web based Outlook in Chrome, latest version. Also happens on Edge, so it isn't a ploy to get us on Edge. ; )

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  3. Anonymous
    2020-07-23T17:10:58+00:00

    Has Microsoft acknowledged this issue yet?

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  4. Anonymous
    2020-07-23T15:26:55+00:00

    Just adding onto this.  We do NOT use the web version of Outlook.  We are using the desktop application and this is still not resolved.  more and more emails have this issue and we can NOT get it to go away.

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  5. Anonymous
    2020-07-23T15:18:21+00:00

    I am having this same issue with my work email. I have tried to get with my IT department, but they cannot seem to figure anything out either. Seems to be that this started on 7/19, with the update that Google Chrome may have done that same day. Is there a way to fix this on my end? I have tried everything, including the sender image, but that is not working either. Also it seems to be only certain senders i am getting this from.

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