This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
On some inbound emails I am receiving a banner above the email text that says Connectors - placeholder. We have no idea what it is or why it's suddenly there starting this week. Some emails have it and some don't. Doesn't matter if they are internal company emails or external emails.
We've checked add-ins, social setting, etc and now been able to get this to go away. It does now show up on the web or mobile, and doesn't show up in Sent messages either.
Any way to get rid of this? It's super annoying and takes up unneeded space.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem with connectors - placeholders.
I did everything as given in various posts, no luck.
I am a 365 webmail user
Yes we tested on both Chrome and Edge (latest version). Both same behavior.
It should not be browser issue.
Hi George
I have started experiencing this issue this week (23rd July 2020) and appear to have solved it using your suggested solution. I was having the additional issue that when I clicked on the email to view it in reading pane, the email took some time to fully load, with a blue wheel circling for quite a while (presumably searching for a non-existent sender image?)
I am using Outlook 365 on the web, not the installed version, and the route to the appropriate setting is different:
Go to Settings (cog icon) - View all Outlook Settings - Mail
Scroll down to Sender Image and select radio button Don't Show Sender Images
Thank you for your help.
Disabling sender images fixed it for me I am a 365 webmail user. Make sure to logout and log back into webmail after making the change.
This worked for me and a couple of others in my organization - change the Sender Image setting, log out, log back in. Thank you!
Didnt work for me....
But at least we know the MS is working on a solution.
I notice this is listed as and advisory in the Microsoft 365 Service Health Portal, #EX218939. Would be nice if MS could acknowledge that here...
Turning off sender images did NOT work for me. Turned them off, logged off and back on again, no change in behaviour.