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On some inbound emails I am receiving a banner above the email text that says Connectors - placeholder. We have no idea what it is or why it's suddenly there starting this week. Some emails have it and some don't. Doesn't matter if they are internal company emails or external emails.
We've checked add-ins, social setting, etc and now been able to get this to go away. It does now show up on the web or mobile, and doesn't show up in Sent messages either.
Any way to get rid of this? It's super annoying and takes up unneeded space.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I have the same problem in the OWA, not in the desktop app, and it solves when I open the email with double click in a new window. But then appears in another email-
I now have a second user reporting the same issue. It appears to be machine specific as it doesn't happen when they switch to other machines. Clearing cache and cookies does not resolve the issue.
Same problem here just on OWA. These placeholders also seem to be causing a delay in the downloading of the message. Sender images are OFF...this has no impact on the issue.
Go to Settings (cog icon) - View all Outlook Settings - Mail
Scroll down to Sender Image and select radio button Don't Show Sender Images
Logged out and logged back in. No problem.
I have done this - it worked!
I'm also having the same issue - it's driving me crazy! I can open the email once and then after that I get the 'connector-placeholder' box pop up and it never loads. I can get around it by opening the email in a new window but it's annoying!