Outlook Connectors - Placeholder on some inbound emails

Anonymous
2020-04-29T16:07:35+00:00

On some inbound emails I am receiving a banner above the email text that says Connectors - placeholder.  We have no idea what it is or why it's suddenly there starting this week.  Some emails have it and some don't.  Doesn't matter if they are internal company emails or external emails.

We've checked add-ins, social setting, etc and now been able to get this to go away.  It does now show up on the web or mobile, and doesn't show up in Sent messages either.

Any way to get rid of this?  It's super annoying and takes up unneeded space.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

67 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-23T17:10:58+00:00

    Has Microsoft acknowledged this issue yet?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-23T15:26:55+00:00

    Just adding onto this.  We do NOT use the web version of Outlook.  We are using the desktop application and this is still not resolved.  more and more emails have this issue and we can NOT get it to go away.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-23T15:18:21+00:00

    I am having this same issue with my work email. I have tried to get with my IT department, but they cannot seem to figure anything out either. Seems to be that this started on 7/19, with the update that Google Chrome may have done that same day. Is there a way to fix this on my end? I have tried everything, including the sender image, but that is not working either. Also it seems to be only certain senders i am getting this from.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-07-23T15:03:22+00:00

    Hi George

    I have started experiencing this issue this week (23rd July 2020) and appear to have solved it using your suggested solution.  I was having the additional issue that when I clicked on the email to view it in reading pane, the email took some time to fully load, with a blue wheel circling for quite a while (presumably searching for a non-existent sender image?)

    I am using Outlook 365 on the web, not the installed version, and the route to the appropriate setting is different:

    Go to Settings (cog icon) - View all Outlook Settings - Mail

    Scroll down to Sender Image and select radio button Don't Show Sender Images

    Thank you for your help.

    Disabling sender images fixed it for me I am a 365 webmail user.  Make sure to logout and log back into webmail after making the change.

    This worked for me and a couple of others in my organization - change the Sender Image setting, log out, log back in. Thank you!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-07-23T14:17:11+00:00

    We are also experiencing this issue last July 21.  As a workaround, open the message in a new window either by double-clicking the message or selecting "Open in new window" from the More actions (. . .) of the reading pane of the message that is showing the "connector - placeholder".

    Was this answer helpful?

    0 comments