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I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).
The first part of the error report is:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
A fix has been released in the latest client update version 16.47 or later. Please check my last reply. Thank you!
Sincerely,
Qian
A fix has been released in the latest client update version 16.47 or later. Please check Outlook for Mac crashes unexpectedly on startup or during mail synchronization - Outlook (microsoft.com).
Thanks,
Qian
Currently running Mac OS 10.13.6. MS update shows I cannot update. I cannot update past High Sierra.
According to Outlook for Mac crashes unexpectedly on startup or during mail synchronization - Outlook (microsoft.com), if you cannot update Office at this time, please use the Outlook web client until you can.
Thanks,
Qian
I am in a similar situation running 10.13.6 and therefore saying "use the web version of outlook" is not a fully viable solution.