Outlook Crashes Shortly After Starting

Anonymous
2021-05-25T00:04:58+00:00

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-06-03T00:19:01+00:00

    @OnePunchSimon

    Did you uninstall all of office or just Outlook? If you just did Outllook, where did you find just the latest Outlook install?

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  2. Anonymous
    2021-06-03T07:06:54+00:00

    All of Office since I didn't know where to install Outlook for Mac only from. Could be only uninstalling Outlook works, I don't know, I didn't try.

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  3. Anonymous
    2021-06-03T12:00:57+00:00

    Thanks. That still didn't work, but when I deleted the profile and then trashed Outlook and reinstalled it (again), everything worked. Its's been almost a day and no problems.

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  4. Anonymous
    2021-06-03T12:01:31+00:00

    The uninstall of Outlook and reinstall fixed the issue for me. You need to be sure you remove all of the Outlook files in the Library folder on your machine, Google that for help. So not all of Office, just Outlook. I am running Mac OS 10.13.6. Good luck.

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  5. Anonymous
    2021-06-03T13:26:59+00:00

    Hi all,

    A fix has been released in the latest client update version 16.47 or later. Install Office updates to receive this fix. If you cannot update Office at this time, please use the Outlook web client until you can. Kindly check Outlook for Mac crashes unexpectedly on startup or during mail synchronization - Outlook (microsoft.com).

    Install Office for Mac update: Update Office for Mac automatically - Office Support (microsoft.com)

    When you want to uninstall and reinstall a specific app in Office, e.g.: Oultook, usually, you will need to download the Office suite and then reinstall the Office suite. If you only want to uninstall and reinstall a specific app in Office, you will need other tools for help, e.g. Office Deployment Tool.

    Sorry for all the inconvenience you've encountered! Hope this helps!

    Thanks & Stay safe,

    Qian

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