Outlook Crashes Shortly After Starting

Anonymous
2021-05-25T00:04:58+00:00

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-06-01T00:22:02+00:00

    Our team is also experiencing this issue currently.

    Some of us are running OSX 10.13, the solution I am rolling out is updating to Mojave (last version supporting 32bit and 64bit apps)

    Once this update is performed we are updating/reinstalling all Office 365 apps to the latest version, it appears that the issue is not only limited to Outlook and in-fact Word and Excel are effected also.

    Strangely it did not effect all users at once.

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  2. Anonymous
    2021-06-01T01:38:28+00:00

    Same issue here, MacOS 10.13.6 or earlier with any version of Office, after 16.16 crashes at startup. Clean install and new profile does not resolve the issue.

    I have reverted to 16.16 and disable Autoupdate, it works.

    Office 2016 16.16.27 (macupdate.com)

    Sorry about the verbose crash log.
    Microsoft Error Reporting log version: 2.0 <br><br> <br><br>Error Signature: <br><br>Exception: EXC_BAD_ACCESS <br><br>ExceptionEnumString: 1 <br><br>Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000) <br><br>Date/Time: 2021-05-31 23:24:24 +0000 <br><br>Application Name: Microsoft Outlook <br><br>Application Bundle ID: com.microsoft.Outlook <br><br>Application Signature: OPIM <br><br>Application Bitness: x64 <br><br>Application Version: 16.43.0.20110804 <br><br>Crashed Module Name: OutlookCore <br><br>Crashed Module Version: 16.43.0.201108 <br><br>Crashed Module Offset: 0x000000000014710a <br><br>Blame Module Name: OutlookCore <br><br>Blame Module Version: 16.43.0.201108 <br><br>UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3 <br><br>Blame Module Offset: 0x000000000014710a <br><br>StackHash: 4f401b8c62430da7-dm_1_bk_bt <br><br>Application LCID: 2057 <br><br>Extra app info: Reg=en Loc=0x0809 <br><br>Build Type: Release <br><br>Crashed thread Stack Pointer: 0x_00007000039c16c0 <br><br>Crashed thread: 1 <br><br> <br><br> <br><br><br><br> <br><br>OS Information <br><br>Operating System: Mac OS X 10.13.6 (Build 17G9016) <br><br>CPU: Intel x86, Logical CPU Count: 4, Frequency: 1800 MHz <br><br>Physical Memory: 8192 MB <br><br>Device_model: MacBookAir7,2 <br><br>Screen: 1440.000000 x 900.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1440.000000, 900.000000 <br><br>CrashedApp_Virtual_Memory_Size_MB: 4897.000000 <br><br>CrashedApp_Resident_Memory_Size_MB: 221.000000 <br><br>ErrorReportingDeviceUUID: D0058083-AE88-5B5B-BF57-4FC03E8835A4 <br><br>ErrorReportingUUID: 85A8C36F-6B03-4A1C-978A-01174F2EE21F <br><br>ULS UUID: 3B1162CA-A867-494F-863F-8F0B1250F5B0 <br><br>CrashedLogSessionId: 3B1162CA-A867-494F-863F-8F0B1250F5B0 <br><br>TimeFromLaunch: 0 hours, 0 minutes, 33 seconds <br><br>CrashedSessionDuration: 33 <br><br>Total errors on this client: 10 <br><br> <br><br>Microsoft Application Information: <br><br>AudienceChannel: CC <br><br>ValidateAction: [OLMessageListMainViewController validateMenuItemDataSourceForSortDescending:] <br><br>Audience: Insiders <br><br>PreviewEnabled: false <br><br>AudienceGroup: Insiders
    Microsoft Error Reporting log version: 2.0 <br><br> <br><br>Error Signature: <br><br>Exception: EXC_BAD_ACCESS <br><br>ExceptionEnumString: 1 <br><br>Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000) <br><br>Date/Time: 2021-05-31 23:49:01 +0000 <br><br>Application Name: Microsoft Outlook <br><br>Application Bundle ID: com.microsoft.Outlook <br><br>Application Signature: OPIM <br><br>Application Bitness: x64 <br><br>Application Version: 16.30.0.19101301 <br><br>Crashed Module Name: OutlookCore <br><br>Crashed Module Version: 16.30.0.191013 <br><br>Crashed Module Offset: 0x000000000013ed6f <br><br>Blame Module Name: OutlookCore <br><br>Blame Module Version: 16.30.0.191013 <br><br>UnsymbolicatedChecksum: 745B654459F58843EF13AF43D286BBC4 <br><br>Blame Module Offset: 0x000000000013ed6f <br><br>StackHash: 6ec65e5fb9f15393-dm_1_bk <br><br>Application LCID: 2057 <br><br>Extra app info: Reg=en Loc=0x0809 <br><br>Build Type: Release <br><br>Crashed thread Stack Pointer: 0x_0000700004dd9b70 <br><br>Crashed thread: 25 <br><br> <br><br> <br><br><br><br> <br><br>Operating System Information <br><br>Operating System: Mac OS X 10.12.6 (Build 16G2136) <br><br>CPU: Intel x86, Logical CPU Count: 4, Frequency: 2700 MHz <br><br>Physical Memory: 8192 MB <br><br>Device_model: iMac14,1 <br><br>Screen: 1920.000000 x 1080.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1920.000000, 1080.000000 <br><br>CrashedApp_Virtual_Memory_Size_MB: 3281.339 <br><br>CrashedApp_Resident_Memory_Size_MB: 188.4882 <br><br>ErrorReportingDeviceUUID: 08FDEE08-6CD5-5ECD-8586-85E8164CD419 <br><br>ErrorReportingUUID: 6B4E73F6-EC7A-45B1-BA7B-C6799BE2B915 <br><br>ULS UUID: F0335DD3-99BD-4A39-BDE9-E1C58710FA2D <br><br>CrashedLogSessionId: F0335DD3-99BD-4A39-BDE9-E1C58710FA2D <br><br>TimeFromLaunch: 0 hours, 0 minutes, 2 seconds <br><br>CrashedSessionDuration: 2 <br><br>Total errors on this client: 19 <br><br> <br><br>Microsoft Application Information: <br><br>ValidateAction: [MailFolderMainViewController validateMenuItemDataSourceForSortDescending:] <br><br>Audience: Production <br><br>Tenant_Id: 591ce33f-94a8-472f-9bd5-35981767d404 <br><br>AudienceChannel: CC <br><br>AudienceGroup: Production

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  3. Anonymous
    2021-06-01T02:19:28+00:00

    Followed the instructions above, generated a very small log file. How do I send it? or is it already included in the "Error Reporting". I've restarted many time after a crash so should have lots of detailed logs somewhere.

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  4. Anonymous
    2021-06-01T07:41:13+00:00

    you find the logs in the Folder ~/Library/Logs/Container/com.microsoft.com/Data/Library/Logs/Diagnostic/.

    (When you click on the icon left of the gear icon, you get directly to this path mentioned above with the log files)

    Contact Microsoft Support directly: https://support.microsoft.com/

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  5. Anonymous
    2021-06-01T15:05:42+00:00

    I have the same issue just started happening today MacbookPro macOS Big Sur 11.3.1

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_ACCESS

    ExceptionEnumString: 1

    Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

    Date/Time: 2021-06-01 15:04:49 +0000

    Application Name: Microsoft Outlook

    Application Bundle ID: com.microsoft.Outlook

    Application Signature: OPIM

    Application Bitness: x64

    Application Version: 16.45.0.21011103

    Crashed Module Name: OutlookCore

    Crashed Module Version: 16.45.21011103

    Crashed Module Offset: 0x00000000000d2a4a

    Blame Module Name: OutlookCore

    Blame Module Version: 16.45.21011103

    UnsymbolicatedChecksum: E6E2A01E3691C4ACD410CC48881B2732

    Blame Module Offset: 0x00000000000d2a4a

    StackHash: 45f9b64bc287c113-dm_1_bk

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Build Type: Release

    Crashed thread Stack Pointer: 0x_0000700002a917b0

    Crashed thread: 17

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