Outlook Crashes Shortly After Starting

Anonymous
2021-05-25T00:04:58+00:00

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-06-08T22:05:58+00:00

    Qian-

    I'm beginning to feel like you're not listening. There are a lot of us out here who for various reasons are unable to update our Mac OS. For many of us it would require purchasing new hardware, which is not a trivial issue whether we're talking about one machine or multiples. Most of us have been resigned to not being able to get the latest features, but at least we had working systems. I have been able to get things running, but only by going back to Outlook 16.16.27. We were all doing fine until two weeks ago when Microsoft changed something in the (already older) versions which we were running and everything crashed. Microsoft is, of course, free to stop supporting older hardware, but you owe us some advance notice as to when this is going to happen. For now, you should fix the problems which are causing the crash, and let us know when you will stop supporting our hardware so that we can plan for upgrades.

    Glen

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  2. Anonymous
    2021-06-08T23:40:27+00:00

    Did you just say -

    "Hope it works!"

    Are you joking? PLEASE fix this. Of all our users I am now starting to calculate how much MONEY this is costing us and how much time I am spending trying to fix this seeing as I CANNOT update the OS on these machines.

    Please let me know what Microsoft department I need to send, what will be, the huge bill to. Responsibility goes both ways. You take the money, Office 2016 is spec'd to work under 10.10.x and above. Please, please, fix this and don't say things like 'Hope it works!'. Have at least a little respect for your constantly paying customers.

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  3. Anonymous
    2021-06-09T07:24:57+00:00

    This did not work.

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  4. Anonymous
    2021-06-09T07:40:40+00:00

    " A Ray of Hope"

    Ok, I am up and running, but on Outlook 15.41 for the time being. I followed the instructions here to get me back, I just followed the Outlook part.

    https://support.microsoft.com/en-us/office/how-to-go-back-to-office-2016-for-mac-15-xx-versions-from-16-xx-e88ed6c8-6fb4-40a1-9540-529000d3d20f

    This seems like it may be "ok" but I don't have MS Teams integration in this version which is a problem for me. I have auto updates off, so I have done what I can to keep from updating. This configuration may be an option for some.

    Good luck.

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  5. Anonymous
    2021-06-09T11:05:13+00:00

    Thanks for this!! But hopefully we can go back to using Outlook 16.43 soon.

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