Outlook Crashes Shortly After Starting

Anonymous
2021-05-25T00:04:58+00:00

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-06-04T11:13:18+00:00

    Thanks for your reply. But the problem I am having is for the IOS iphone app (version 4.2121.1)

    The crash started with the new outlook update.

    I am not exactly sure but this is the log I got from the data analytics

    {"app_name":"Outlook-iOS","timestamp":"2021-06-04 05:49:37.00 -0500","app_version":"4.2121.1","slice_uuid":"38801287-0630-3a05-8c8a-38f5a961c565","adam_id":951937596,"build_version":"8733813","platform":2,"bundleID":"com.microsoft.Office.Outlook","share_with_app_devs":0,"is_first_party":0,"etl_key":"3","bug_type":"109","os_version":"iPhone OS 14.7 (18G5023c)","incident_id":"69AEEDD5-A1DD-4C59-959B-631B07486F01","name":"Outlook-iOS"}

    Incident Identifier: 69AEEDD5-A1DD-4C59-959B-631B07486F01

    CrashReporter Key: 623c208e8a99ab0f31d856577e6f6bd5a7ac5751

    Hardware Model: iPhone13,4

    Process: Outlook-iOS [1060]

    Path: /private/var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Outlook-iOS

    Identifier: com.microsoft.Office.Outlook

    Version: 8733813 (4.2121.1)

    AppStoreTools: 12E262

    AppVariant: 1:iPhone13,4:14

    Code Type: ARM-64 (Native)

    Role: Foreground

    Parent Process: launchd [1]

    Coalition: com.microsoft.Office.Outlook [507]

    Date/Time: 2021-06-04 05:49:35.7815 -0500

    Launch Time: 2021-06-04 05:49:35.1662 -0500

    OS Version: iPhone OS 14.7 (18G5023c)

    Release Type: Beta

    Baseband Version: 1.70.03

    Report Version: 104

    Exception Type: EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000001, 0x00000001a0d91acc

    Termination Signal: Trace/BPT trap: 5

    Termination Reason: Namespace SIGNAL, Code 0x5

    Terminating Process: exc handler [1060]

    Triggered by Thread: 0

    Thread 0 name: Dispatch queue: com.apple.main-thread

    Thread 0 Crashed:

    0 libswiftCore.dylib 0x00000001a0d91acc 0x1a0d5a000 + 228044

    1 libswiftCore.dylib 0x00000001a0d91acc 0x1a0d5a000 + 228044

    2 libswiftCore.dylib 0x00000001a0dfbc64 0x1a0d5a000 + 662628

    3 ODSPSharedAccounts 0x000000010842c318 0x108420000 + 49944

    4 ODSPSharedAccounts 0x000000010842c4d8 0x108420000 + 50392

    5 ODSPSharedAccounts 0x00000001084391a4 0x108420000 + 102820

    6 ODSPSharedAccounts 0x0000000108437958 0x108420000 + 96600

    7 ODSPSharedAccounts 0x0000000108438548 0x108420000 + 99656

    8 Outlook-iOS 0x0000000102dc4e20 0x102d58000 + 445984

    9 Outlook-iOS 0x0000000102dabdf0 0x102d58000 + 343536

    10 Outlook-iOS 0x0000000102da9dbc 0x102d58000 + 335292

    11 Outlook-iOS 0x0000000102fafc00 0x102d58000 + 2456576

    12 FoundationExtensionsKit 0x000000010b6311c4 0x10b628000 + 37316

    13 Outlook-iOS 0x0000000102fafbd4 0x102d58000 + 2456532

    14 OLMKit 0x000000010c550f8c 0x10c1c0000 + 3739532

    15 Outlook-iOS 0x0000000102da9c90 0x102d58000 + 334992

    16 Outlook-iOS 0x0000000102fae034 0x102d58000 + 2449460

    17 FoundationExtensionsKit 0x000000010b6311c4 0x10b628000 + 37316

    18 Outlook-iOS 0x0000000102f6e4b8 0x102d58000 + 2188472

    19 Outlook-iOS 0x0000000102da9a04 0x102d58000 + 334340

    20 Outlook-iOS 0x0000000102fafc00 0x102d58000 + 2456576

    21 FoundationExtensionsKit 0x000000010b6311c4 0x10b628000 + 37316

    22 Outlook-iOS 0x0000000102faed64 0x102d58000 + 2452836

    23 Outlook-iOS 0x0000000102d94894 0x102d58000 + 247956

    24 Outlook-iOS 0x0000000102d9454c 0x102d58000 + 247116

    25 Outlook-iOS 0x000000010359b2c4 0x102d58000 + 8663748

    26 Outlook-iOS 0x0000000102d93244 0x102d58000 + 242244

    27 Outlook-iOS 0x0000000102d92bfc 0x102d58000 + 240636

    28 Outlook-iOS 0x0000000102d929f0 0x102d58000 + 240112

    29 Outlook-iOS 0x0000000102d6776c 0x102d58000 + 63340

    30 AcompliKit 0x000000010ab9e21c 0x10ab8c000 + 74268

    31 libdispatch.dylib 0x000000019cde1a84 0x19cddf000 + 10884

    32 libdispatch.dylib 0x000000019cde381c 0x19cddf000 + 18460

    33 libdispatch.dylib 0x000000019cdf1c70 0x19cddf000 + 76912

    34 CoreFoundation 0x000000019d170398 0x19d0cd000 + 668568

    35 CoreFoundation 0x000000019d16a270 0x19d0cd000 + 643696

    36 CoreFoundation 0x000000019d169360 0x19d0cd000 + 639840

    37 GraphicsServices 0x00000001b4dca734 0x1b4dc7000 + 14132

    38 UIKitCore 0x000000019fbe6584 0x19f01c000 + 12363140

    39 UIKitCore 0x000000019fbebdf4 0x19f01c000 + 12385780

    40 IntuneMAMSwift 0x000000010a562140 0x10a360000 + 2105664

    41 Outlook-iOS 0x0000000102d63d94 0x102d58000 + 48532

    42 Outlook-iOS 0x0000000102d63d14 0x102d58000 + 48404

    43 FoundationExtensionsKit 0x000000010b62e9e0 0x10b628000 + 27104

    44 Outlook-iOS 0x0000000102d63aac 0x102d58000 + 47788

    45 libdyld.dylib 0x000000019ce25cf8 0x19ce24000 + 7416

    Thread 1 name: Dispatch queue: com.microsoft.intune.mam.logging

    Thread 1:

    0 libsystem_kernel.dylib 0x00000001cba1d0cc 0x1cb9f4000 + 168140

    1 libsystem_pthread.dylib 0x00000001e94e4434 0x1e94df000 + 21556

    2 IntuneMAMSwift 0x000000010a545df4 0x10a360000 + 1990132

    3 libdispatch.dylib 0x000000019cde1a84 0x19cddf000 + 10884

    4 libdispatch.dylib 0x000000019cde381c 0x19cddf000 + 18460

    5 libdispatch.dylib 0x000000019cdeb004 0x19cddf000 + 49156

    6 libdispatch.dylib 0x000000019cdebc00 0x19cddf000 + 52224

    7 libdispatch.dylib 0x000000019cdf64bc 0x19cddf000 + 95420

    8 libsystem_pthread.dylib 0x00000001e94e27a4 0x1e94df000 + 14244

    9 libsystem_pthread.dylib 0x00000001e94e974c 0x1e94df000 + 42828

    Thread 2:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 3:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 4 name: com.apple.uikit.eventfetch-thread

    Thread 4:

    0 libsystem_kernel.dylib 0x00000001cb9f84fc 0x1cb9f4000 + 17660

    1 libsystem_kernel.dylib 0x00000001cb9f7884 0x1cb9f4000 + 14468

    2 CoreFoundation 0x000000019d16feb0 0x19d0cd000 + 667312

    3 CoreFoundation 0x000000019d169d50 0x19d0cd000 + 642384

    4 CoreFoundation 0x000000019d169360 0x19d0cd000 + 639840

    5 Foundation 0x000000019e458d8c 0x19e450000 + 36236

    6 Foundation 0x000000019e458c58 0x19e450000 + 35928

    7 UIKitCore 0x000000019fc9b12c 0x19f01c000 + 13103404

    8 Foundation 0x000000019e5ca30c 0x19e450000 + 1549068

    9 libsystem_pthread.dylib 0x00000001e94e0bfc 0x1e94df000 + 7164

    10 libsystem_pthread.dylib 0x00000001e94e9758 0x1e94df000 + 42840

    Thread 5:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 6:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 7:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 8:

    0 libsystem_kernel.dylib 0x00000001cba1d0cc 0x1cb9f4000 + 168140

    1 libsystem_pthread.dylib 0x00000001e94e4434 0x1e94df000 + 21556

    2 libc++.1.dylib 0x00000001b22daf98 0x1b22d1000 + 40856

    3 OLMAnalyticsKit 0x000000010baab8f4 0x10ba90000 + 112884

    4 OLMAnalyticsKit 0x000000010baab77c 0x10ba90000 + 112508

    5 OLMAnalyticsKit 0x000000010baab4fc 0x10ba90000 + 111868

    6 OLMAnalyticsKit 0x000000010baab224 0x10ba90000 + 111140

    7 libsystem_pthread.dylib 0x00000001e94e0bfc 0x1e94df000 + 7164

    8 libsystem_pthread.dylib 0x00000001e94e9758 0x1e94df000 + 42840

    Thread 9 name: Dispatch queue: NSOperationQueue 0x15dd52b10 (QOS: USER_INITIATED)

    Thread 9:

    0 libsystem_kernel.dylib 0x00000001cba1d734 0x1cb9f4000 + 169780

    1 libsystem_c.dylib 0x00000001a6aefa34 0x1a6a7b000 + 477748

    2 Foundation 0x000000019e4b3424 0x19e450000 + 406564

    3 AcompliKit 0x000000010ab95a58 0x10ab8c000 + 39512

    4 AcompliKit 0x000000010ab958f4 0x10ab8c000 + 39156

    5 Foundation 0x000000019e582f88 0x19e450000 + 1257352

    6 Foundation 0x000000019e470628 0x19e450000 + 132648

    7 Foundation 0x000000019e5853b0 0x19e450000 + 1266608

    8 Foundation 0x000000019e4702b0 0x19e450000 + 131760

    9 Foundation 0x000000019e585e54 0x19e450000 + 1269332

    10 Foundation 0x000000019e5858e0 0x19e450000 + 1267936

    11 libdispatch.dylib 0x000000019cdf2484 0x19cddf000 + 78980

    12 libdispatch.dylib 0x000000019cde381c 0x19cddf000 + 18460

    13 libdispatch.dylib 0x000000019cde6cf4 0x19cddf000 + 31988

    14 libdispatch.dylib 0x000000019cde6440 0x19cddf000 + 29760

    15 libdispatch.dylib 0x000000019cdf4fe0 0x19cddf000 + 90080

    16 libdispatch.dylib 0x000000019cdf57d8 0x19cddf000 + 92120

    17 libsystem_pthread.dylib 0x00000001e94e2768 0x1e94df000 + 14184

    18 libsystem_pthread.dylib 0x00000001e94e974c 0x1e94df000 + 42828

    Thread 10 name: Dispatch queue: com.apple.root.utility-qos

    Thread 10:

    0 libsystem_kernel.dylib 0x00000001cba1de7c 0x1cb9f4000 + 171644

    1 libdispatch.dylib 0x000000019cde41fc 0x19cddf000 + 20988

    2 libdispatch.dylib 0x000000019cde3f90 0x19cddf000 + 20368

    3 libdispatch.dylib 0x000000019cdf2c08 0x19cddf000 + 80904

    4 libdispatch.dylib 0x000000019cdf2798 0x19cddf000 + 79768

    5 AcompliKit 0x000000010ac457b8 0x10ab8c000 + 759736

    6 AcompliKit 0x000000010ac4594c 0x10ab8c000 + 760140

    7 Outlook-iOS 0x0000000103a05740 0x102d58000 + 13293376

    8 FoundationExtensionsKit 0x000000010b639c14 0x10b628000 + 72724

    9 FoundationExtensionsKit 0x000000010b635904 0x10b628000 + 55556

    10 libdispatch.dylib 0x000000019cdf2484 0x19cddf000 + 78980

    11 libdispatch.dylib 0x000000019cde381c 0x19cddf000 + 18460

    12 libdispatch.dylib 0x000000019cdf510c 0x19cddf000 + 90380

    13 libdispatch.dylib 0x000000019cdf57d8 0x19cddf000 + 92120

    14 libsystem_pthread.dylib 0x00000001e94e2768 0x1e94df000 + 14184

    15 libsystem_pthread.dylib 0x00000001e94e974c 0x1e94df000 + 42828

    Thread 11:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 12:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 13:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 14:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 15:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 16 name: Dispatch queue: com.microsoft.Office.outlook.com.acompli.main-thread-watchdog

    Thread 16:

    0 libsystem_kernel.dylib 0x00000001cb9f8550 0x1cb9f4000 + 17744

    1 libdispatch.dylib 0x000000019cde3e00 0x19cddf000 + 19968

    2 libdispatch.dylib 0x000000019cde4410 0x19cddf000 + 21520

    3 libswiftDispatch.dylib 0x00000001b2d6e7e4 0x1b2d5e000 + 67556

    4 Outlook-iOS 0x0000000102f44f54 0x102d58000 + 2019156

    5 Outlook-iOS 0x0000000102f45854 0x102d58000 + 2021460

    6 Outlook-iOS 0x0000000102d6776c 0x102d58000 + 63340

    7 libdispatch.dylib 0x000000019cde381c 0x19cddf000 + 18460

    8 libdispatch.dylib 0x000000019cde6cf4 0x19cddf000 + 31988

    9 libdispatch.dylib 0x000000019cdf94b8 0x19cddf000 + 107704

    10 libdispatch.dylib 0x000000019cdeaecc 0x19cddf000 + 48844

    11 libdispatch.dylib 0x000000019cdebc00 0x19cddf000 + 52224

    12 libdispatch.dylib 0x000000019cdf64bc 0x19cddf000 + 95420

    13 libsystem_pthread.dylib 0x00000001e94e27a4 0x1e94df000 + 14244

    14 libsystem_pthread.dylib 0x00000001e94e974c 0x1e94df000 + 42828

    Thread 17:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 18:

    0 libsystem_pthread.dylib 0x00000001e94e9744 0x1e94df000 + 42820

    Thread 19:

    0 libsystem_kernel.dylib 0x00000001cb9f84fc 0x1cb9f4000 + 17660

    1 libsystem_kernel.dylib 0x00000001cb9f7884 0x1cb9f4000 + 14468

    2 Outlook-iOS 0x0000000103d38a84 0x102d58000 + 16648836

    3 libsystem_pthread.dylib 0x00000001e94e0bfc 0x1e94df000 + 7164

    4 libsystem_pthread.dylib 0x00000001e94e9758 0x1e94df000 + 42840

    Thread 20 name: Hx-HFL

    Thread 20:

    0 libsystem_kernel.dylib 0x00000001cba1d0cc 0x1cb9f4000 + 168140

    1 libsystem_pthread.dylib 0x00000001e94e4434 0x1e94df000 + 21556

    2 libc++.1.dylib 0x00000001b22daefc 0x1b22d1000 + 40700

    3 HxCore 0x0000000109aaf5d4 0x108910000 + 18478548

    4 HxCore 0x0000000109a4aaf4 0x108910000 + 18066164

    5 HxCore 0x0000000109a4d62c 0x108910000 + 18077228

    6 libsystem_pthread.dylib 0x00000001e94e0bfc 0x1e94df000 + 7164

    7 libsystem_pthread.dylib 0x00000001e94e9758 0x1e94df000 + 42840

    Thread 21 name: Hx-DiagnosticLo

    Thread 21:

    0 libsystem_kernel.dylib 0x00000001cba1d0cc 0x1cb9f4000 + 168140

    1 libsystem_pthread.dylib 0x00000001e94e4434 0x1e94df000 + 21556

    2 libc++.1.dylib 0x00000001b22daefc 0x1b22d1000 + 40700

    3 HxCore 0x0000000109c82690 0x108910000 + 20391568

    4 HxCore 0x0000000109c81d10 0x108910000 + 20389136

    5 HxCore 0x0000000109c82238 0x108910000 + 20390456

    6 libsystem_pthread.dylib 0x00000001e94e0bfc 0x1e94df000 + 7164

    7 libsystem_pthread.dylib 0x00000001e94e9758 0x1e94df000 + 42840

    Thread 22 name: Hx-Storage

    Thread 22:

    0 libsystem_kernel.dylib 0x00000001cba1d0cc 0x1cb9f4000 + 168140

    1 libsystem_pthread.dylib 0x00000001e94e4434 0x1e94df000 + 21556

    2 libc++.1.dylib 0x00000001b22daefc 0x1b22d1000 + 40700

    3 HxCore 0x0000000109c82690 0x108910000 + 20391568

    4 HxCore 0x0000000109c81d10 0x108910000 + 20389136

    5 HxCore 0x0000000109c82238 0x108910000 + 20390456

    6 libsystem_pthread.dylib 0x00000001e94e0bfc 0x1e94df000 + 7164

    7 libsystem_pthread.dylib 0x00000001e94e9758 0x1e94df000 + 42840

    Thread 23 name: Hx-Notification

    Thread 23:

    0 libsystem_kernel.dylib 0x00000001cba1d0cc 0x1cb9f4000 + 168140

    1 libsystem_pthread.dylib 0x00000001e94e4434 0x1e94df000 + 21556

    2 libc++.1.dylib 0x00000001b22daefc 0x1b22d1000 + 40700

    3 HxCore 0x0000000109c82690 0x108910000 + 20391568

    4 HxCore 0x0000000109c81d10 0x108910000 + 20389136

    5 HxCore 0x0000000109c82238 0x108910000 + 20390456

    6 libsystem_pthread.dylib 0x00000001e94e0bfc 0x1e94df000 + 7164

    7 libsystem_pthread.dylib 0x00000001e94e9758 0x1e94df000 + 42840

    Thread 0 crashed with ARM Thread State (64-bit): 

    x0: 0x000000015dffc6c0   x1: 0x00000001a10de9c8   x2: 0x000000015df00000   x3: 0x000000015dffc7e0 

x4: 0x0000000000000180   x5: 0x000000015dffc7e0   x6: 0x000000000000001b   x7: 0x000000000000003e 

x8: 0x000000015dffc6c8   x9: 0x0000000200000003  x10: 0xfffffffe00000000  x11: 0x0000000200000003

    x12: 0x0000000000000003 x13: 0x00000000d17a0d34 x14: 0x00000000d17a0cc9 x15: 0x0000000000006b3a

    x16: 0x0000000000006b3a x17: 0x0000000000400010 x18: 0x0000000110890dcc x19: 0x000000015dffc6c0

    x20: 0x000000016d0a5790 x21: 0x00000001a116a194 x22: 0x0000000000000028 x23: 0x0000000000000000

    x24: 0x0000000000000039 x25: 0x000000000000000b x26: 0x0000000000000002 x27: 0x000000010844b9b0

    x28: 0x000000016d0a57d0 fp: 0x000000016d0a5880 lr: 0x00000001a0d91acc 

    sp: 0x000000016d0a57d0   pc: 0x00000001a0d91acc cpsr: 0x60000000

    esr: 0xf2000001 Address size fault

    Binary Images:

    0x102d58000 - 0x10558ffff Outlook-iOS arm64 <3880128706303a058c8a38f5a961c565> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Outlook-iOS

    0x1064e4000 - 0x1064f7fff CortanaSDK arm64 <b00517b7d0ce32db82e117bfc2be78c1> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/CortanaSDK.framework/CortanaSDK

    0x10651c000 - 0x106523fff EmailRendererKit arm64 <45726fc5aeda36ba93714966ae61696f> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/EmailRendererKit.framework/EmailRendererKit

    0x106538000 - 0x10653ffff LocalizedStringKit arm64 <eb37207613943bc58d46a99b263b54fe> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/LocalizedStringKit.framework/LocalizedStringKit

    0x106554000 - 0x1065c7fff dyld arm64e <2fe9688330963f129ae8a61bdb2f8b7f> /usr/lib/dyld

    0x10664c000 - 0x1067d3fff Cortana arm64 <abc5421b2d8c32a5966d5f1fb4a9b49d> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/Cortana.framework/Cortana

    0x106824000 - 0x106923fff EditorKit arm64 <0aa48d98b4693405bb80104942691705> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/EditorKit.framework/EditorKit

    0x106d74000 - 0x106d83fff FluentBrandIcons arm64 <bcd78c1815753f3aa56c0381dd205e36> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/FluentBrandIcons.framework/FluentBrandIcons

    0x106d98000 - 0x106da7fff FluentDarkModeKit arm64 <7b882a6f105033329b71aa314ce90d08> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/FluentDarkModeKit.framework/FluentDarkModeKit

    0x106dd4000 - 0x106eabfff FluentIcons arm64 <07dcec19b57839299c277f12a87a0c54> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/FluentIcons.framework/FluentIcons

    0x106ec8000 - 0x106f67fff Lottie arm64 <9cfad468f35d3ffe87afdb878278394e> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/Lottie.framework/Lottie

    0x107140000 - 0x1075a7fff OneAuth arm64 <77167dcf3c9d3d1996736d5d39e5d3ba> /var/containers/Bundle/Application/99A662FD-7641-440A-8D15-C2053589E02F/Outlook-iOS.app/Frameworks/OneAuth.framework/OneAuth

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  2. Anonymous
    2021-06-04T12:16:05+00:00

    The latest version requires Mac OS 10.14. I'm running 10.13.6, because I have an older computer, and that's the latest version that works. As you can see from the responses in this thread, there are a lot of us out here who for various reasons are running 10.13.6. I hope you're not suggesting that we should all by new computers in order to run MS Office.

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  3. Anonymous
    2021-06-04T13:44:39+00:00

    And some of us also have to keep an "old" version because of internal software compatibility issues.

    It's really a shame that Microsoft breaks previous versions and doesn't care about the consequences.

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  4. Anonymous
    2021-06-05T05:24:41+00:00

    Qian,

    look at the other posts, it is not a client side version issue!!! I have an old Mac that can't run the latest version and a brand new Mac running the latest and greatest. The both experience the same symptom at the same time. The thing they have in common is they are talking to the same server. My iPhone has no problems if that helps you diagnose the problem.

    Send me the server side architecture diagrams and the server side change logs and I'l diagnose your problem.

    PS I got a ticket raised for level 2, they didn't call back and simple closed the ticket.

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  5. Anonymous
    2021-06-05T05:35:46+00:00

    John,

    not sure you have the same problem. My iPhone works but none of the Mac clients. When did you first notice your problem? If it was around the time this thread started there may be a common root cause. As far as I can make out there is no client side issue, it is all Microsoft servers, they did something the weekend before and broke many Mac clients. All your client side fiddling was never going to fix it. I'm now scared to restart my iPhone for fear of Outlook asking the server for something that then break my Outlook on my phone, the only one the works for me.

    I full understand your frustration. I've has to revert to my crappy work issued WinDoz machine for long emails.

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