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I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).
The first part of the error report is:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Having the same problem that the Outlook crashes for Mac 10.13.6 for Version 16.43.
Is there no solution nor any future date when it will be fixed? We just cannot go and upgrade the OS to 10.14.
I am surprised by the Microsoft support callousness in addressing the issue as most of us have raised the issue.
Hope some one is noticing the same.
Thank you for your reply.
According to the log you provided, the app version is 16.43, which was released last November. See Release history for Office for Mac.
Since the fix has been released in the latest client update version 16.47 or later, please update your app to the latest version. And if Outlook still crashes, please bother to collect the full error log in the Private Message for us to research. Thank you!
Regards,
Qian
I am having the same exact issue except its on the mobile app. The app crashes upon launch and I have tried every possible fix I can think off. I have deleted caches, deleted and re-installed the app, signed out from all accounts on all devices, I have updated to the latest IOS version and latest app version. I have even done a hard reset on my phone and the problem continues to persist. I would really appreciate some help as I'm constantly on the move and need to respond to my email as and when they come in. I called customer service and was told to have my domain administrator on the call to verify the account (mind blown). I had to go through loops just to get a service representative on the line and then asked to speak with a domain administrator??? My experience with customer service has been nothing but perfunctory. I would really appreciate some help to get this fixed.
Same. Mine doesn't have the option to update.
No mate.
16.47 requires 10.14. I have 22 Macs on 10.13.6.
Can't update the OS. Need it fixed on 10.13.6.
On your spec page Office 2016 is specced to run on 10.10.x and above.
Please fix it. We're paying a FORTUNE for this per month. People are working remotely it's a pain to have to fix them all.
You need to fix it. Meaning Microsoft.