Outlook Crashes Shortly After Starting

Anonymous
2021-05-25T00:04:58+00:00

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-06-08T18:26:05+00:00

    Sorry to hear that, sir!!

    We're Office 365 online support for business and have no access to server side architecture diagrams.

    Sincerely & Stay safe,

    Qian

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  2. Anonymous
    2021-06-08T17:56:19+00:00

    I do understand and agree with you, sir!! I do hope Microsoft backend engineers could help work out a better solution for all the affected users, considering the fact that the hardware doesn't allow an update of Mac operating system!

    By discussing with my team, so far the most effective method is to first update Mac OS and then update Office (the bug in a previous version gets fixed in 16.47 and later versions). See Outlook for Mac crashes unexpectedly on startup or during mail synchronization - Outlook (microsoft.com).

    And would you please further try the following to see if it helps:

    1. Quit Outlook for Mac.
    2. Locate the following files:"~/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences”
    3. Move these. plist files to Trash, but do not empty Trash and delete the files.
    4. Re-open Outlook, check whether the issue is resolved. If yes, you can delete the files mentioned above in Trash. Otherwise, please put the deleted files back to the old location.

    Thanks & Stay safe,

    Qian

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  3. Anonymous
    2021-06-08T17:40:19+00:00

    I do understand that, sir! Feel sorry for all this inconvenience!!!

    By discussing with my team, so far the most effective method is to first update Mac OS and then update Office (the bug in a previous version gets fixed in 16.47 and later versions). See Outlook for Mac crashes unexpectedly on startup or during mail synchronization - Outlook (microsoft.com).

    And would you please further try the following to see if it helps:

    1. Quit Outlook for Mac.
    2. Locate the following files:"~/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences”
    3. Move these. plist files to Trash, but do not empty Trash and delete the files.
    4. Re-open Outlook, check whether the issue is resolved. If yes, you can delete the files mentioned above in Trash. Otherwise, please put the deleted files back to the old location.

    Thanks & Stay safe,

    Qian

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    1 person found this answer helpful.
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  4. Anonymous
    2021-06-08T15:14:01+00:00

    THIS:

    MAC OS 10.13.6 - Can't upgrade any further, machine doesn't support it

    Outlook 16.43.0.201108 - I have also tried to uninstall and run older versions

    Has anyone made any contact to anyone else besides Qian, is he able to help us?

    Simply put, something happened to Outlook and it won't run, we can't upgrade Outlook or Mac OS any further due to the hardware. Everything was working, then Outlook just started blowing up.

    Essentially microsoft office 365 has become subscription ransomware

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    3 people found this answer helpful.
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  5. Anonymous
    2021-06-08T09:48:29+00:00

    Hi everyone,

    This is very frustrating. I have reverted back to my Apple mail as using the web all day isn't great. I don't have the MS Teams integration I need and I was also using the tasks function of Outlook, so that I will have to visit on the web. This change from MS has changed my entire workflow and there seems to be no interest in a fix.

    MAC OS 10.13.6 - Can't upgrade any further, machine doesn't support it

    Outlook 16.43.0.201108 - I have also tried to uninstall and run older versions

    There is discussion about Calendar entries causing this?

    Has anyone made any contact to anyone else besides Qian, is he able to help us?

    Simply put, something happened to Outlook and it won't run, we can't upgrade Outlook or Mac OS any further due to the hardware. Everything was working, then Outlook just started blowing up.

    Thanks to everyone for their input here, the future doesn't look good with our existing hardware.

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    5 people found this answer helpful.
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