Outlook Crashes Shortly After Starting

Anonymous
2021-05-25T00:04:58+00:00

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-06-09T17:50:08+00:00

    Hi Qian,

    My Outlook app started with this behaviour this morning but was fine yesterday. Since I'm on an old iMac I can't update beyond OS 10.13.6, so am stuck at client 16.43 or earlier. Will this be addressed for older clients?

    Thanks,

    Peter

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  2. Anonymous
    2021-06-09T17:48:16+00:00

    Thank you for your reply, sir!

    Per O365Tester's feedback, reverting to Outlook 15.xx works. So would you please bother to have a try? You may delete only the Outlook app or delete the Office suite - which, according to the article, might get the best experience. Please see the detailed instruction in How to go back to Office 2016 for Mac 15.xx versions from 16.xx - Office Support (microsoft.com). Thank you!

    Sincerely & Stay safe,

    Qian

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  3. Anonymous
    2021-06-09T17:34:23+00:00

    Thank you for your advice, sir!!

    I am listening, sir. That I said "so far the most effective method is to first update Mac OS and then update Office (the bug in a previous version gets fixed in 16.47 and later versions)" in my recent reply was because it's the current solution for the Outlook-crash issue, which you may refer to that related article. Sorry if this made you feel I was not listening.

    And since a lot of affected users' machines weren't able to be updated due to various reasons, I then suggested the other two methods.

    Per O365Tester's feedback, reverting to Outlook 15.xx works. So would you please bother to have a try? You may delete only the Outlook app or delete the Office suite - which, according to the article, might get the best experience. Please see the detailed instruction in How to go back to Office 2016 for Mac 15.xx versions from 16.xx - Office Support (microsoft.com).

    Thank you so much for your time!

    Sincerely & Stay safe,

    Qian

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  4. Anonymous
    2021-06-09T17:14:50+00:00

    Thank you very much for your feedback!

    The Teams Meeting button in Outlook for Mac will appear in the Outlook for Mac ribbon if Outlook is running production build 16.24.414.0 and later and is activated with a Microsoft 365 or Office 365 client subscription. See Teams Meeting add-in in Outlook for Mac. According to this article, if your Outlook build is 15.xx, Teams Meeting button should not be available.

    Sincerely,

    Qian

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  5. Anonymous
    2021-06-09T11:05:13+00:00

    Thanks for this!! But hopefully we can go back to using Outlook 16.43 soon.

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