Outlook Crashes Shortly After Starting

Anonymous
2021-05-25T00:04:58+00:00

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-05-31T06:20:31+00:00

    The problem is related to an appointment the user was invited to and is in his/her calendar.

    It might be also related to renaming some items inside the recurring calendar group. At some point it disconnects from the recurrency-group. But I wasn’t able to figure out how to reproduce the error.

    If you are able to identify which calendar entry it is and delete it, then outlook shouldn't crash anymore.

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  2. Anonymous
    2021-05-28T10:57:19+00:00

    Hi everyone,

    We have the same issue here, about 8 users impacted. We are on Sierra for most users and can't upgrade yet.

    Outlook crashes if connected to internet, if the computer is offline, outlook runs fine, so it seems that the crashes occurs during the synchronisation process.

    Any help would be appreciated, Microsoft support didn't helped at all (Sierra is "too old" for support).

    I can provide logs or anything relevant.

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  3. Anonymous
    2021-05-28T06:20:04+00:00

    @Peter-Aus:

    You can get the logs if you disconnect the iMac from the Internet. Then Outlook should be able to start normally. Then you can enable the logging mechansim by going to Window menu -> Sync Errors -> Gear icon -> "Turn on logging for troubleshooting". After the enhanced logging mechanism is enabled you can reconnect your iMac to the internet and get the logs. This way you can send the enhanced logs to the microsoft support team.

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  4. Anonymous
    2021-05-27T23:26:32+00:00

    I've 2 Macs: one with the latest version of every thing and an old iMac (iMac 27-inch, Mid 2010) with old versions (MacOS 10.13.6 and Outlook 16.43.20110804). They are both behaving the same which suggests it is a back end change made by Microsoft on Monday or Tuesday (AST) so maybe Sunday on Monday US time.

    I've kept on pressing auto-restart so Microsoft should have lots of logs to analyse. It is different threads that crashes each time and it does make some progress with each run but doesn't stay up long enough to compose an email. This make it not fit for purpose and in breach of Australian consumer law.

    Please fix this ASAP

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    2 people found this answer helpful.
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  5. Anonymous
    2021-05-27T23:20:43+00:00

    I've 2 Macs: one with the latest version of every thing and an old iMac (iMac 27-inch, Mid 2010) with old versions (MacOS 10.13.6 and Outlook 16.43.20110804). They are both behaving the same which suggests it is a back end change made by Microsoft on Tuesday.

    I've kept on pressing auto-restart so Microsoft should have lots of logs to analyse. It is different threads that crash and it does make some progress with each run but doesn't stay up long enough to compose and email.

    Was this answer helpful?

    1 person found this answer helpful.
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