Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
Outlook Crashes Shortly After Starting
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Anonymous
I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).
The first part of the error report is:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2
Outlook | MacOS | Legacy Outlook for Mac | For home
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84 answers
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Anonymous
2021-06-02T12:17:04+00:00 -
Anonymous
2021-06-02T04:35:58+00:00 Thanks for the input, but that didn't work for me. Outlook still crashes after downloading that version and turning off auto update.
Glen
You will have to create a new profile, using the Outlook Profile Manager and set it as the Default profile. You cannot use your previous Outlook profiles. https://support.microsoft.com/en-us/office/manage-profiles-or-identities-in-outlook-for-mac-fed2a955-74df-4a24-bef6-78a426958c4c
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Anonymous
2021-06-01T20:16:18+00:00 I updated to 11.4 today due to the issue and it continues to happen.
Outlook crash details:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-06-01 20:11:41 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: F987B8E16D115930E7719797445CC16B
Blame Module Offset: 0x000000000014710a
StackHash: 45f9b64bc287c113-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_000070000672e7b0
Crashed thread: 6
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Anonymous
2021-06-01T18:11:20+00:00 Thanks for the input, but that didn't work for me. Outlook still crashes after downloading that version and turning off auto update.
Glen
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Anonymous
2021-06-01T15:05:42+00:00 I have the same issue just started happening today MacbookPro macOS Big Sur 11.3.1
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-06-01 15:04:49 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.45.0.21011103
Crashed Module Name: OutlookCore
Crashed Module Version: 16.45.21011103
Crashed Module Offset: 0x00000000000d2a4a
Blame Module Name: OutlookCore
Blame Module Version: 16.45.21011103
UnsymbolicatedChecksum: E6E2A01E3691C4ACD410CC48881B2732
Blame Module Offset: 0x00000000000d2a4a
StackHash: 45f9b64bc287c113-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_0000700002a917b0
Crashed thread: 17