Outlook Crashes Shortly After Starting

Anonymous

I've been running the Office aps for quite a while, and this just started happening. Shortly after I ope Outlook, I get a message saying "There was a problem with Microsoft Office and your recent work might be lost." I have tried restrating the computer and also re-installing Office. I'm running OS 10.13.6 (the latest version that my old computer will support).

The first part of the error report is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2021-05-24 23:53:33 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.43.0.20110804
Crashed Module Name: OutlookCore
Crashed Module Version: 16.43.0.201108
Crashed Module Offset: 0x000000000014710a
Blame Module Name: OutlookCore
Blame Module Version: 16.43.0.201108
UnsymbolicatedChecksum: 8BC5BFFD2940F64C6085EBDA9FE093A3
Blame Module Offset: 0x000000000014710a
StackHash: 4f401b8c62430da7-dm_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00007000017516c0
Crashed thread: 2

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84 answers

Anonymous

2021-07-19T16:48:36+00:00

It's version 16.43.
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Anonymous

2021-05-31T09:04:05+00:00

I am having the same problem as above - running 10.13.6 and Outlook is crashing every time I open Outlook if connected to Wifi - it will stay open when Wifi is not connected. Happened overnight and driving me crazy today. Is there a fix?
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Anonymous

2021-05-31T06:20:31+00:00

The problem is related to an appointment the user was invited to and is in his/her calendar.

It might be also related to renaming some items inside the recurring calendar group. At some point it disconnects from the recurrency-group. But I wasn’t able to figure out how to reproduce the error.

If you are able to identify which calendar entry it is and delete it, then outlook shouldn't crash anymore.
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Anonymous

2021-05-28T06:20:04+00:00

@Peter-Aus:

You can get the logs if you disconnect the iMac from the Internet. Then Outlook should be able to start normally. Then you can enable the logging mechansim by going to Window menu -> Sync Errors -> Gear icon -> "Turn on logging for troubleshooting". After the enhanced logging mechanism is enabled you can reconnect your iMac to the internet and get the logs. This way you can send the enhanced logs to the microsoft support team.
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Anonymous

2021-05-25T06:38:21+00:00

Hi GlenEffertz,

Thank you for choosing Microsoft community.

Please make sure your Outlook for Mac has been updated to the latest version. See Update history for Office 2016 for Mac - Office release notes | Microsoft Docs.

If it's already the latest update, create an Outlook for Mac identity to check if it helps. See Manage profiles or identities in Outlook for Mac - Office Support (microsoft.com).

If the above methods don't help, you may consider using the Outlook Reset Preferences tool to reset all Outlook preferences to their default settings. See OutlookResetPreferences.

You may also contact the dedicated in-app support team. This team has richer experience with Outlook for Mac issues. To do so, click Help > Contact Support to communicate with the engineers there directly.

Hope it helps! If any update, welcome to share with us.

Thanks & Stay safe,

Qian
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