Cannot add Teams meeting to a single occurrence of a series

Anonymous
2020-08-06T17:20:04+00:00

Hello,

We have a new issue - when a Delegate tries to convert a single occurrence in a series to a Teams meeting she gets a message telling her she must convert the entire series to a Teams meeting.  (""This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")

She does not want to change the entire series to a Teams meeting.

She states that she was able to do this until about a week ago.  When opening a recurring meeting, she would get prompted and choose the single occurrence then proceed to add the Teams meeting to this single event only.  

We are also in the process of moving users from Islands to Teams-only mode and I'm not sure if she was recently moved to TeamsOnly.

Same behavior as described in this locked & unanswered thread - except ours is a Win10 environment:  

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-change-single-occurrence-to-teams/296ae8c1-e293-40c1-baa0-7d5ac99590d6

Any thoughts are appreciated.

Thank you,

Brett

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-09-15T03:51:33+00:00

Just received an update from Microsoft:

Due to the popular demand Teams engineering team decided to re-enable this feature. According to Teams engineering team that they have reverted this feature on Sep 14th.  

Restart Outlook/Teams apps and check if there's any difference

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  1. Anonymous
    2020-08-12T21:51:52+00:00

    I am also getting this same error. I've been scheduling Microsoft Teams' meetings in the desktop version for a few months and I've never received this message until a week ago. It's only when I am trying to schedule a one off meeting in a series. I do not have this issue with Zoom.

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  2. Anonymous
    2020-08-13T08:37:55+00:00

    Hi All,

    Thanks for your updates.

    Considering your Outlook versions are not the same and latest, we recommend you could try to update it to be latest, and view if the issue disappear. If it still exists, we could also focus on same Outlook version for further troubleshooting, your efforts and support are appreciated. To update Outlook client, just need to click File > Office Account > Update Options > Update Now. 

    Following is screenshot of the latest version.

    Regards,

    Betty

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  3. Anonymous
    2020-08-13T09:20:21+00:00

    Same problem here.

    We tested with two different computers, both with same Outlook and TEAMS version and the already mentioned message pops up.

    The user with the problems has some shared calendars and is a Delegate.

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  4. Anonymous
    2020-08-13T13:35:31+00:00

    We are on a corporate account and cannot update on demand.  Furthermore, I am running the exact same version as the person having the problem.  Yet I am not experiencing the issue described.

    I think it's pretty clear from the number of responses this is more than a version issue.

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