Cannot add Teams meeting to a single occurrence of a series

Anonymous
2020-08-06T17:20:04+00:00

Hello,

We have a new issue - when a Delegate tries to convert a single occurrence in a series to a Teams meeting she gets a message telling her she must convert the entire series to a Teams meeting.  (""This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")

She does not want to change the entire series to a Teams meeting.

She states that she was able to do this until about a week ago.  When opening a recurring meeting, she would get prompted and choose the single occurrence then proceed to add the Teams meeting to this single event only.  

We are also in the process of moving users from Islands to Teams-only mode and I'm not sure if she was recently moved to TeamsOnly.

Same behavior as described in this locked & unanswered thread - except ours is a Win10 environment:  

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-change-single-occurrence-to-teams/296ae8c1-e293-40c1-baa0-7d5ac99590d6

Any thoughts are appreciated.

Thank you,

Brett

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-09-15T03:51:33+00:00

Just received an update from Microsoft:

Due to the popular demand Teams engineering team decided to re-enable this feature. According to Teams engineering team that they have reverted this feature on Sep 14th.  

Restart Outlook/Teams apps and check if there's any difference

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  1. Anonymous
    2020-08-11T16:21:02+00:00

    Hi Betty

    All users should be using Office Account: Version 1908 - build varies. 

    The person having this issue is specifically running v1908 - build 11929.20838.

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  2. Anonymous
    2020-08-12T07:26:54+00:00

    Hi All,

    Thanks for your update, since the issue is common, to figure out whether the issue is related to specific channel of Outlook, please let me know what channel type of your Outlook is, you could select to capture screenshot like below.

    In addition, if you modified anything else, such as modifying time or adding some notes before clicking Teams meeting add-in to change the meeting type, is the outcome different? Any update is appreciated.

    Kind Regards,

    Betty

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  3. Anonymous
    2020-08-12T13:14:45+00:00

    Hi Betty,

    Channel is "Semi-Annual Enterprise Channel".  See detail.

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  4. Anonymous
    2020-08-12T19:29:17+00:00

    SA Current. 

    This error only happens when you try to add a teams meeting to a single invite in a series.

    Also, i have removed the users outlook profile and started fresh.

    As in removed the profile from Control Panel > Mail (Microsoft Outlook 2016)  

    It works correctly on outlook online. You would think outlook desktop app would be the issue. But if the whole outlook profile was new and it is still having issues, that's what i'm stuck on.

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