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Hello,
We have a new issue - when a Delegate tries to convert a single occurrence in a series to a Teams meeting she gets a message telling her she must convert the entire series to a Teams meeting. (""This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")
She does not want to change the entire series to a Teams meeting.
She states that she was able to do this until about a week ago. When opening a recurring meeting, she would get prompted and choose the single occurrence then proceed to add the Teams meeting to this single event only.
We are also in the process of moving users from Islands to Teams-only mode and I'm not sure if she was recently moved to TeamsOnly.
Same behavior as described in this locked & unanswered thread - except ours is a Win10 environment:
Any thoughts are appreciated.
Thank you,
Brett
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just received an update from Microsoft:
Due to the popular demand Teams engineering team decided to re-enable this feature. According to Teams engineering team that they have reverted this feature on Sep 14th.
Restart Outlook/Teams apps and check if there's any difference
I have had a Microsoft Premier Support case open since August 19th. I provided Fiddler traces, screen recorder files and Outlook .etl files from multiple examples. Every day we get more and more reports of this issue. So far, it affects six Executive Admins in our company. The latest reply from Microsoft was this morning:
I understand your frustration, and I really do appreciate your patience during this troubleshooting process. We have reviewed the information provided and have conferenced with our technical resources. Per our research and findings, the feature function is now by design. If you would like, the next steps that we can take is to submit a Design Change Request. We can get this DCR reviewed and go from there. I have gone ahead and attached the Business Impact Statement below to fill out so we can go ahead and submit this on your behalf.
This is ridiculous. Clearly this is not a feature, but a bug. Since this affects only delegates, it has the effect of causing serious problems for VIPs, who often don't manage their own calendar. What is the purpose of a "feature" that precludes the addition of a Teams meeting to a single occurrence of a recurring meeting, and only for a delegate? It makes no sense.
I have provided logs, Fiddler Traces and still nothing. I even gave them the link to this thread so, they could see how many other admins are having the same issue. I continue to get questions for more data on my side but, nothing as far as answers or resolutions from them. Pretty typical when dealing with update related Teams issues.
Same here, nobody with an update from the opened support tickets with Microsoft?
same issue here