Cannot add Teams meeting to a single occurrence of a series

Anonymous
2020-08-06T17:20:04+00:00

Hello,

We have a new issue - when a Delegate tries to convert a single occurrence in a series to a Teams meeting she gets a message telling her she must convert the entire series to a Teams meeting.  (""This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")

She does not want to change the entire series to a Teams meeting.

She states that she was able to do this until about a week ago.  When opening a recurring meeting, she would get prompted and choose the single occurrence then proceed to add the Teams meeting to this single event only.  

We are also in the process of moving users from Islands to Teams-only mode and I'm not sure if she was recently moved to TeamsOnly.

Same behavior as described in this locked & unanswered thread - except ours is a Win10 environment:  

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-change-single-occurrence-to-teams/296ae8c1-e293-40c1-baa0-7d5ac99590d6

Any thoughts are appreciated.

Thank you,

Brett

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-09-15T03:51:33+00:00

Just received an update from Microsoft:

Due to the popular demand Teams engineering team decided to re-enable this feature. According to Teams engineering team that they have reverted this feature on Sep 14th.  

Restart Outlook/Teams apps and check if there's any difference

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  1. Anonymous
    2020-08-18T09:52:30+00:00

    Hi Betty,

    the shared calendars are not shown like in Outlook and the option for change meeting in TEAMS Meeting do not exist when open a calendar from the manager who shared his calendar. So this is not a workaround for us.

    When we can expect a fix in this issue?

    Thanks in advance

    Toby

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  2. Anonymous
    2020-08-18T08:40:14+00:00

    Hi All,

    Thanks for your feedback. Based on my research, this problem might be caused by recent Teams add-in update, please temporarily use OWA as a workaround. If you need more details about the change, please feel free to let me know, I will show you how to move on further in Private Message, your understanding is appreciated. 

    Kind Regards,

    Betty

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  3. Anonymous
    2020-08-18T01:52:04+00:00

    Hi @BettyGuiMSFT 

    Is there any update  on this issue?

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  4. Anonymous
    2020-08-17T19:56:03+00:00

    I have users with the same issue.  It works in Webmail but, Outlook version 1908 (Build 11929.20934 Click-to-Run) and Teams 1.3.00.21759 (64-bit) is in use with some users experiencing this issue and others are not.

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