Cannot add Teams meeting to a single occurrence of a series

Anonymous
2020-08-06T17:20:04+00:00

Hello,

We have a new issue - when a Delegate tries to convert a single occurrence in a series to a Teams meeting she gets a message telling her she must convert the entire series to a Teams meeting.  (""This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")

She does not want to change the entire series to a Teams meeting.

She states that she was able to do this until about a week ago.  When opening a recurring meeting, she would get prompted and choose the single occurrence then proceed to add the Teams meeting to this single event only.  

We are also in the process of moving users from Islands to Teams-only mode and I'm not sure if she was recently moved to TeamsOnly.

Same behavior as described in this locked & unanswered thread - except ours is a Win10 environment:  

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-change-single-occurrence-to-teams/296ae8c1-e293-40c1-baa0-7d5ac99590d6

Any thoughts are appreciated.

Thank you,

Brett

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-09-15T03:51:33+00:00

Just received an update from Microsoft:

Due to the popular demand Teams engineering team decided to re-enable this feature. According to Teams engineering team that they have reverted this feature on Sep 14th.  

Restart Outlook/Teams apps and check if there's any difference

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  1. Anonymous
    2020-08-21T08:00:42+00:00

    Did anyone get another resolution? 

    I opened a MS support ticket for this issue and got this non-answer.

    I hope you’re well.

    I’ve been looking into this issue and it looks like this this by design after the latest update. That functionality in previous versions was causing issues with recurring meetings and Teams integration.  The work around is to create a new meeting for the one occurrence that they want to be a Teams meeting.

    If want to pursue getting this functionality back, your avenue would be a Teams User Voice submission: https://microsoftteams.uservoice.com/

    It would be very confusing for users to have juggle between multiple meetings invites at the same time.

    Melvin

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  2. Anonymous
    2020-08-20T14:38:02+00:00

    We have had two users report this, this week. Same scenario as everyone else describes: When a delegate tries to update a single instance of a recurring meeting in Outlook desktop to add a Teams Meeting, they get the error message "This is one appointment in a series. To make it an online meeting, open the meeting series and try again." 

    I opened a ticket with Microsoft Premier Support yesterday (8/19/2020) and they said they have other tickets as well. I'll report back here if there is progress.

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  3. Anonymous
    2020-08-20T07:28:50+00:00

    Hi Betty,

    same issue here - MS 365 Apps for Enterprise 16.0.13029.20308 as well as Office2013, Teams v 1.3.00.21759 (64-Bit).

    Any news?

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  4. Anonymous
    2020-08-18T14:27:04+00:00

    Hi Betty,

    If it is a Teams add-in up date issue, one would think that we would see more users with this problem.

    If it is a teams update issue is there a older .exe install file i could run, to see if that is the problem, or would it just auto update upon launching it anyways?

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