Cannot add Teams meeting to a single occurrence of a series

Anonymous
2020-08-06T17:20:04+00:00

Hello,

We have a new issue - when a Delegate tries to convert a single occurrence in a series to a Teams meeting she gets a message telling her she must convert the entire series to a Teams meeting.  (""This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")

She does not want to change the entire series to a Teams meeting.

She states that she was able to do this until about a week ago.  When opening a recurring meeting, she would get prompted and choose the single occurrence then proceed to add the Teams meeting to this single event only.  

We are also in the process of moving users from Islands to Teams-only mode and I'm not sure if she was recently moved to TeamsOnly.

Same behavior as described in this locked & unanswered thread - except ours is a Win10 environment:  

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-change-single-occurrence-to-teams/296ae8c1-e293-40c1-baa0-7d5ac99590d6

Any thoughts are appreciated.

Thank you,

Brett

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-09-15T03:51:33+00:00

Just received an update from Microsoft:

Due to the popular demand Teams engineering team decided to re-enable this feature. According to Teams engineering team that they have reverted this feature on Sep 14th.  

Restart Outlook/Teams apps and check if there's any difference

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  1. Anonymous
    2020-08-11T14:33:06+00:00

    We are also experiencing this in the last week or so on our tenant.

    Should I log a MS Support call or check back here on this thread for a possible answer in the future?

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  2. Anonymous
    2020-08-10T19:15:21+00:00

    Hi Betty.

    I also am getting the same error for a user that has editor rights to another users calendar.

    It works online, but does not work in the desktop app.

    When they try to add a teams invite to one event in a series: 

    ("This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")

    MS Office 2002 SA 64bit fresh install.

    Win 10 64bIt

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  3. Anonymous
    2020-08-10T06:28:12+00:00

    Hi Brett G G,

    Thanks for your sharing, please offer me your detailed Outlook version, so that my test environment is closer to yours, thanks. 

    Kind Regards,

    Betty

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  4. Anonymous
    2020-08-06T20:50:54+00:00

    Also noticed the error is a Microsoft Teams message - not an Outlook message - and is triggered by the Teams Meeting button.

    (See image)

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