Cannot add Teams meeting to a single occurrence of a series

Anonymous
2020-08-06T17:20:04+00:00

Hello,

We have a new issue - when a Delegate tries to convert a single occurrence in a series to a Teams meeting she gets a message telling her she must convert the entire series to a Teams meeting.  (""This is one appointment in a series. To make it an online meeting, open the meeting series and try again.")

She does not want to change the entire series to a Teams meeting.

She states that she was able to do this until about a week ago.  When opening a recurring meeting, she would get prompted and choose the single occurrence then proceed to add the Teams meeting to this single event only.  

We are also in the process of moving users from Islands to Teams-only mode and I'm not sure if she was recently moved to TeamsOnly.

Same behavior as described in this locked & unanswered thread - except ours is a Win10 environment:  

https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-change-single-occurrence-to-teams/296ae8c1-e293-40c1-baa0-7d5ac99590d6

Any thoughts are appreciated.

Thank you,

Brett

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-09-15T03:51:33+00:00

Just received an update from Microsoft:

Due to the popular demand Teams engineering team decided to re-enable this feature. According to Teams engineering team that they have reverted this feature on Sep 14th.  

Restart Outlook/Teams apps and check if there's any difference

Was this answer helpful?

4 people found this answer helpful.
0 comments

79 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-10-29T21:07:54+00:00

    We now have seven users reporting this issue.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-10-22T16:05:32+00:00

    @manojviduranga, would you be willing to share your case number or reach out to the Teams engineering team that you referenced in your 9/14/2020 post about this issue? I have a new case for this same issue recurring with a different error message and I'm just trying to get it escalated to the right people. Thank you!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-20T22:10:31+00:00

    The issue was resolved for us a month ago, but we are seeing a very similar issue again. Just like the last time, it only seems to happen for a delegate when trying to add a Teams meeting to a single instance of an existing Outlook meeting. This time, the error is slightly different: "Something went wrong, and we couldn't schedule the meeting. Please contact your system admin if this persists." In a test, it worked in OWA, but the previous issue sometimes did too.

    Microsoft Outlook 2016 MSO (16.0.4849.1000) 32-bit

    Microsoft Teams Meeting Add-in for Microsoft Office 1.0.20244.4

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-10-13T15:49:16+00:00

    Are you able to confirm whether this change was also reverted for government community cloud (GCC) users as well? Like the other GCC user who posted, we're still experiencing this issue.

    Was this answer helpful?

    0 comments