The item cannot be saved because it was changed by another user or in another window

Anonymous
2020-03-13T16:11:30+00:00

I'm getting the error message below when save a draft email. I have IMAP account set up on Outlook 365.

"The item cannot be saved because it was changed by another user or in another window.  Do you want to make a copy in the default folder for the item?"

Thanks,

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2020-03-13T17:38:53+00:00

Hi Pittman,

Thank you for posting. This is known issue. Our Outlook team is actively investigating this problem. In the meantime, you may please use the workaround mentioned in the article Unable to save changes to a draft email in Draft folder for IMAP accounts

Regarding this we would truly appreciate your kind understanding.

Best regards,

Shyamal

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  1. Anonymous
    2021-06-18T09:15:38+00:00

    Looks like nobody from MS actually follows this problem stream:-(.

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  2. Anonymous
    2021-06-18T09:21:56+00:00

    Hi Pittman,Thank you for posting. This is known issue. Our Outlook team is actively investigating this problem. In the meantime, you may please use the workaround mentioned in the article Unable to save changes to a draft email in Draft folder for IMAP accountsRegarding this we would truly appreciate your kind understanding.Best regards,Shyamal

    The work around on the link 'Unable to save changes to a draft email in Draft folder for IMAP accounts' doesn't work for me!

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  3. Anonymous
    2021-06-18T09:30:35+00:00

    Shaman, as  per my  original  post, I   do not  use  IMAP   , have  a hosted  Exchange  account. And I  have  the error  when  I  try to save  a  contact, not  an  email! And  it happens  intermittently

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  4. Anonymous
    2021-06-18T13:40:09+00:00

    Hi,

    Many people tell you that your workaround doesn't work.

    Forgive me, but I find it hard to believe that Microsoft is actually working on a solution. I have a feeling that if Microsoft really wanted to fix the problem, the problem would be given a higher priority and it would be fixed.

    I mention further, that I do not use IMAP. I have been using Exchange and the problem has been around forever and has been annoying for as long as I can remember.

    It would be much appreciated if anyone could see that there are multiple customers experiencing this inconvenience and if Microsoft would be willing to increase the priority of this issue.

    Thank you.

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    10+ people found this answer helpful.
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