The item cannot be saved because it was changed by another user or in another window

Anonymous
2020-03-13T16:11:30+00:00

I'm getting the error message below when save a draft email. I have IMAP account set up on Outlook 365.

"The item cannot be saved because it was changed by another user or in another window.  Do you want to make a copy in the default folder for the item?"

Thanks,

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2020-03-13T17:38:53+00:00

Hi Pittman,

Thank you for posting. This is known issue. Our Outlook team is actively investigating this problem. In the meantime, you may please use the workaround mentioned in the article Unable to save changes to a draft email in Draft folder for IMAP accounts

Regarding this we would truly appreciate your kind understanding.

Best regards,

Shyamal

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  1. Anonymous
    2020-03-31T15:28:23+00:00

    I have one more question, I'm using  Semi-Annual Channel can be switch to Monthly channel without uninstalling.

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  2. Anonymous
    2020-04-01T12:11:41+00:00

    Hi Pittman,

    Yes, you can switch to monthly channel by using Office Deployment Tool (ODT) or Group Policy. Here is the article for your reference: Change the Office 365 ProPlus update channel for devices in your organization

    Best regards,

    Shyamal

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  3. Anonymous
    2020-04-14T22:44:50+00:00

    Hi Shyamal

    This also happens when you have pictures set not to download by default.  And then you download the pictures and try to save the email.

    I expect the Outlook team knows about this too.

    It has been a problem for years.  Can you advise what priority it as for the Outlook Team, and when we may expect a fix?

    Best wishes

    Stay safe

    John

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