This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi to
As of yesterday my outlook is popping the above message every time I try to reply or forward a mail as HTML. i even try to save the message and send it after but even that does not work.
Can you please help
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
yes rich text only work some times. I also notice that it happen more often with fwd emails.
Since a few days we also have several users who are facing this issue.
office version 2012 (build 13530.20528) installed on WVD servers
Outlook is configured in cache mode.
Outlook in safe mode = error
Forward/reply in OWA= OK
This has just started affecting a couple of our users. Also just recently switched to monthly enterprise build and on 13530.20528. Only seems to happen when forwarding emails.
Works fine in OWA. We are also using cached mode.
Switching to Rich Text instead of HTML fixed the problem and allowed the message to send.
I had opened a ticket with Microsoft for this.
I just got confirmation from them that this issue should be resolved. I send out an email to my users who reported this to ask for feedback.
Please all test.
Hi, I'm still having the issue but I did not check if an update is available.
I'll check later