outlook Message "cannot send this item"

Anonymous
2021-02-09T08:13:59+00:00

Hi to 

As of yesterday my outlook is popping the above message every time I try to reply or forward a mail as HTML. i even try to save the message and send it after but even that does not work.

Can you please help

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-02-15T07:18:33+00:00

    Hi Nerissa 

    I have try by starting the Outlook in safe mode but the problem is still there. 

    Also i do not use Norton.

    For the Scanreg.exe or Scanregw.exe i get message that this is not valid so i can not execute.

    Kind regards

    Solon.

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  2. Anonymous
    2021-02-17T07:41:39+00:00

    Hi solonstampoulis,

    May l know if it works in Outlook Web App( OWA) ? If it works, we recommend that you use it as a temporary workaround.

    If it works in OWA, it should be a client issue. Kindly please refer this article to repair Outlook:

    https://support.office.com/en-US/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b 

    In addition, I found that other users have solved similar problems by adding a new Windows user profile, please refer to: Create a local user or administrator account in Windows 10 (microsoft.com)

    Should you have any clarifications on this, don’t hesitate to let us know.

    Thanks,

    Nerissa

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  3. Anonymous
    2021-02-17T08:32:08+00:00

    Hi Nerissa

    In OWA it is working Fine. 

    I use this profile for years and i am not a company to simply change profile every time there is a problem.

    So I do not accept what you offer as a solution I would expect Microsoft to know what they are including in the update packages that they are releasing and be responsible for that. 

    What you offering here is: 

    1. stop using outlook and switch to OWA: so why I have a pay subscription that offer me Outlook? Is Microsoft will give me a Discount because one of your product that I am paying is not working? 
    2. Go into a process to create a new Window profile without being sure if this will work.

    I would really expect something more than Microsoft 

    Kind regards 

    Solon

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  4. Anonymous
    2021-02-23T10:31:08+00:00

    Hi Solon,

    I'm facing the same issue. Did you get a real solution since your last message ?

    Sometimes switching from HTML to RichText helps to send.

    Thanks,

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    3 people found this answer helpful.
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  5. Anonymous
    2021-02-23T15:43:42+00:00

    We have users experiencing the same thing.

    The company is on Monthly Enterprise Channel and started occurring after the Feb 9th Patch Tuesday.

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