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Hi to
As of yesterday my outlook is popping the above message every time I try to reply or forward a mail as HTML. i even try to save the message and send it after but even that does not work.
Can you please help
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I started having the same issue in my environment. I am probably up to 50 people. I have not been able to find a fix. The rich txt workaround seems to work but its just a work around.
have had 6 user have this same problem with in the last two days .outlook Message "cannot send this item when trying to send a email. I tired changing the format of the email to rich text and rebuilding their profile nothing work.
Hi solonstampoulis,
Good day. Thank you for posting in our forum.
To isolate whether this is a client side or an account side issue, please check whether you can reply or forward a mail on the Outlook Web App.
Meanwhile, let create a new Outlook profile, add the email accounts, then perform reply or forward and check if it works as expected.
You may refer to the following article for instructions on how to a create new
profile. Meanwhile, please check the updates of Outlook.
http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1
If the issue persists, could you please provide us the error message and the email in the private message ? In addition, may l know if all the messages you try to reply have this issue? We are happy to do more research for you. Thank you so much.
Best regards,
Nerissa