outlook Message "cannot send this item"

Hi Nerissa

In OWA it is working Fine. 

I use this profile for years and i am not a company to simply change profile every time there is a problem.

So I do not accept what you offer as a solution I would expect Microsoft to know what they are including in the update packages that they are releasing and be responsible for that. 

What you offering here is: 

1. stop using outlook and switch to OWA: so why I have a pay subscription that offer me Outlook? Is Microsoft will give me a Discount because one of your product that I am paying is not working? 
2. Go into a process to create a new Window profile without being sure if this will work.

I would really expect something more than Microsoft 

Kind regards 

Solon

Hi solonstampoulis,

May l know if it works in Outlook Web App( OWA) ? If it works, we recommend that you use it as a temporary workaround.

If it works in OWA, it should be a client issue. Kindly please refer this article to repair Outlook:

https://support.office.com/en-US/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b 

In addition, I found that other users have solved similar problems by adding a new Windows user profile, please refer to: Create a local user or administrator account in Windows 10 (microsoft.com)

Should you have any clarifications on this, don’t hesitate to let us know.

Thanks,

Nerissa

Hi Nerissa 

I have try by starting the Outlook in safe mode but the problem is still there. 

Also i do not use Norton.

For the Scanreg.exe or Scanregw.exe i get message that this is not valid so i can not execute.

Kind regards

Solon.

Hi solonstampoulis,

I am so sorry for the late reply since I was out of office.

Please run outlook in safe mode and check the issue, it can tell us if the issue is related to add-in issue. If the issue is solved by that, please disable the add-in one by one to check which one is causing the issue. How to open Outlook in sage mode: https://support.microsoft.com/en-sg/help/4026478/outlook-open-outlook-in-safe-mode.

If you install Norton Antivirus on your PC, the best way to resolve it is to simply disable the script blocking feature in Norton Antivirus.

If you don't have Norton Antivirus downloaded on your PC, please try disabling the new-mail notification feature in MS Outlook. Many users reported the error was solved by that.

Please run the Windows Registry tool to detect if there are any invalid registry entries. Here is an article about description of the Windows Registry Checker Tool (Scanreg.exe): https://support.microsoft.com/en-us/help/183887/description-of-the-windows-registry-checker-tool-scanreg-exe

If the issue still persists after steps above performed, please send us a screenshot of the detailed error for us to further analysis, thanks.

Best regards,

Nerissa

Hi team 

I have already try everything you suggested but the problem is still there. 

Do you have any update?