Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-11-25T01:10:53+00:00

    Hi everyone,

    I had to disconnect my work account and then clear the TPM via tpm.msc and also via BIOS.

    After that I did a online repair Office and re-added my work account.

    It's working for me now.

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  2. Anonymous
    2021-11-26T09:28:08+00:00

    I managed to fix the problem via signing in with the same work organization's credentials in the Settings > Accounts > Access work or school. BTW I have no idea what caused the issue

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    6 people found this answer helpful.
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  3. Anonymous
    2021-12-09T04:18:50+00:00

    Thank god something so simple actually worked for once, just signed out of the account and re-signed in and it stopped showing the error.

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  4. Anonymous
    2022-01-06T17:52:08+00:00

    We are having this same issue. This is what fixed it for us. Create the following registry entries.

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableADALatopWAMOverride"=dword:00000001

    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity "DisableAADWAM"=dword:00000001

    This did the trick for me!!!

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    3 people found this answer helpful.
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  5. Anonymous
    2022-01-11T19:40:02+00:00

    This is not a fix. It's a workaround. And a sloppy one that will cause you issues in the future. You're basically relaxing your security settings.

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    2 people found this answer helpful.
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