Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-05-24T20:31:33+00:00

    I was able to clear the error by going to "Accounts" in settings

    Then, "Access Work or School", find your "Work or School account" and select "Disconnect"

    Then select "Connect"

    Then log back in with your account

    No error afterwards.

    Jack

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  2. Anonymous
    2021-06-01T18:27:44+00:00

    To Narrow down the folder. I renamed the "LocalState" Folder in %userprofile%\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\ and Outlook started to work again.

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  3. Anonymous
    2021-06-02T15:12:57+00:00

    So after many months it appears as though the organisations duo security system is casing the issue.

    We use Duo for dual authentication.

    if you take the user out of the secure group in AD,

    Then wait 15 minutes.

    Get them to logout and then login .

    If no message then re-add them to the secure group in AD.

    wait 15 minutes.

    get them to log off an then log in

    seem to be working for us.

    hope this helps

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  4. Anonymous
    2021-06-08T15:29:26+00:00
    1. Exit Outlook and Teams
    2. Open a command window with admin access (run as administrator)
    3. Type the command dsregcmd /leave and press Enter
    4. Type the command dsregcmd /join and press Enter
    5. Restart the machine after above command finished
    6. Open the Outlook, it should pop up the window for password and MFA code, please sign in with your account again
    7. Open the Teams, it should pop up the window for password and MFA code, please sign in with your account again

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  5. Anonymous
    2021-06-14T11:40:35+00:00

    We get this issue all the time.

    What i've found consistently is that it happens to users offsite when setting up Outlook for the first time. If I get the users to try adding the account again whilst being connected to the VPN it will work.

    Matthew

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