Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-02-15T05:32:33+00:00

    error code 80090016

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  2. Anonymous
    2021-02-15T16:12:54+00:00

    My environment:

    I cloned a disk from an old PC to a new one.

    Result:

    Error 80090016 with Office365 licence.

    Solution:

    Remove the account from Office.

    Remove the account from "Email & accounts" on Windows Settings.

    Remove the PC association on https:\myaccount.microsoft.com/device-list

    Reactivate the Office.

    Worked for me.

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  3. Anonymous
    2021-02-21T17:28:08+00:00

    Hi Guys,

    TPM Malfunctioned - Error 80090016 - Keyset does not exist

    This one resolved my issue.

    1. Go to your settings
    2. Click Accounts
    3. Click the Access work or school
    4. Remove the email you're trying to access for Office365,Remote Desktop or what. (Work or school email)
    5. Re-add the email you remove and try logging in again without restarting the PC.

    Simple as that, it worked on my laptop, if you have trust issues restart the desktop or laptop and try it again.

    You can thumbs up if it works for you or thumbs down if not.

    • Hope it works on you guys as it works on me!

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    10+ people found this answer helpful.
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  4. Anonymous
    2021-02-22T03:35:05+00:00

    I finally figured out how to resolve it. I had to create a PIN for my Accounts at Login.

    https://petri.com/windows-10-use-a-pin-instead-of-a-password-to-sign-in

    When you first set it up, it will ask you to login to your accounts and holds this info for future use. Its been working for me for about 2 weeks with no issues. I was waiting to reply because I have tried other options like removing my Microsoft/email account and it comes back a few days later. I'v create registry keys and its never worked. This is the first thing to work so if anyone has tried the others and still have this issue, please try creating a PIN instead of a password to connect your accounts.

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  5. Anonymous
    2021-02-22T13:21:28+00:00

    Navigate to the below directory on the affected profile:

    C:\Users\Username\AppData\Local\Packages

    Rename the Microsoft.AAD.BrokerPlugin folder, log out, log back in and the error should disappear.

    If you get the error, restart and sign back in.

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