Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-01-19T15:47:35+00:00

    Ive updated the firmware via 

    https://support.hp.com/us-en/drivers/selfservice/hp-250-g5-notebook-pc/10180321

    Issue reappeared after a while! :(

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  2. Anonymous
    2021-01-20T08:13:06+00:00

    Good to hear that Henrique

    If the problems comes up again, you might want to Clear TPM values from within the BIOS, clear the WIndows credentials and Restart

    It's been three days for me with no problem.

    Hope this will last.... :/

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  3. Anonymous
    2021-01-20T21:43:32+00:00

    Thank you. 

    However we use bitlocker and clearing the TPM chip us not an option ..

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  4. Anonymous
    2021-01-21T02:43:41+00:00

    I tried quite a few things including:

    1. Deleting the ngc folder.
      1. Did not work immediately.
    2. Clearing the TPM credentials on two places.
      1. Did not work immediately.
    3. Going to Settings -> Access Work or School -> Clicking on my work account -> Click "Disconnect".
      1. This seemed to work.
      2. The account disappeared and reappeared but was not removed.

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  5. Anonymous
    2021-01-22T09:22:19+00:00

    I have tried above steps - no success.

    I have the impression that we, as community, try all possible ways to solve the problem on Microsoft's behalf.

    Am I wrong? Is this the right way? Luckily for me I am also a mac user and can easily switch. This however does not solve the problem for me as a Win user.

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