Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-01-15T08:17:24+00:00

    This is bad...

    Anyway,

    Let me post an Update:

    The problem was on a HP ProDesk 450 G5 PC.

    Today, I Updated the BIOS and performed two Restarts

    So far, the problem seems to be solved

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  2. Anonymous
    2021-01-15T08:30:55+00:00

    Hi, can you advise what exact steps did you take? Did update of BIOS was part of system update?

    Thanks

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  3. Anonymous
    2021-01-15T08:51:14+00:00

    Hello again

    I logged in to BIOS system settings by pressing F10 when booting the computer

    Went to System menu / BIOS version

    In there HP BIOS can automatically be Updated through network - very simple and quick process

    When the procedure ended and the PC booted, I logged in to Windows and started Outlook without any further annoying messages or prompts to enter password

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  4. Anonymous
    2021-01-19T15:28:24+00:00

    Hi Sal,

    Thanks so much for this. I am desperate to fix my ThinkPad laptop and I am going to give it a try.

    Just one point of clarification if I may ask; how do you disconnect a bios battery?

    I agree with your comment about microsoft. As I depend on my PC I am seriosly consider moving to Apple at the first opportunity.

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  5. Anonymous
    2021-01-19T15:39:01+00:00

    I have rolled back to earlier BIOS firmware. No change alas. Perhaps we should move this issue to other channels (e.g. FB) to get more visibility. There is nothing happening on Microsoft side to solve it.

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