Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-12-18T15:26:24+00:00

    Hey Anna, Hey Everyone,

    worked some more on this and maybe this helps one or the other, i saw some improvement after i removed the users account from the work accounts section in the settings, it will come back as soon as you configure teams again and it looked like it did not run into the TPM errors at this time.

    Closed all O365 software, removed the users O365 account from the work accounts section, left AD in place.

    Started Teams and it configured as expected.

    I still cant setup his PIN anymore so something still needs to be done but at least there was a change and improvement.

    @Anna from MS, still open to help provide logs and troubleshooting

    Have a great day

    Many thanks and best 

    Dirk

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  2. Anonymous
    2020-12-22T12:58:45+00:00

    Hello everyone,

    The issue has been raised internally to the team that's in charge of TPM.

    You can try to follow the below steps that might help to mitigate the issue until we receive a fix:

    1. Repair Office application.
    2. Uninstall Trusted Platform Module from Device Manager > Security Software > Trusted Platform Module > uninstall
    3. Try:

    a. Open Settings > Accounts > Access work or school

    b. Click on the Organizational account you added previously

    c. Click on "Disconnect"

    1. Reset Office state: https://docs.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state
    2. Try manual recovery / Re-adding the machine to domain:

    https://docs.microsoft.com/en-us/office365/troubleshoot/authentication/connection-issue-when-sign-in-office-2016

    1. Test with a new windows profile
    2. Add this registry key and see if it helps:

    HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin, "BlockAADWorkplaceJoin"= dword:00000001

    1. Open CMD as an admin & ran the command - DISM /Online /Cleanup-Image /RestoreHealth. Reboot
    2. Reimage PC

    Also check the following articles:

    Symptom 2: https://docs.microsoft.com/en-us/office365/troubleshoot/authentication/connection-issue-when-sign-in-office-2016

    For non-persistent VDI's & WVD: https://docs.microsoft.com/en-us/azure/active-directory/devices/howto-device-identity-virtual-desktop-infrastructure

    Hope this helps!

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  3. Anonymous
    2020-12-25T15:02:38+00:00

    Awesome!

    I used my old SSD in my new Laptop and wasn‘t able to reactivate the office365 license. Using the 2 registry entries it worked immediately after using my Office365 credentials.

    Perfect 👌

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  4. Anonymous
    2020-12-25T15:19:52+00:00

    Awesome!

    I used my old SSD in my new Laptop and wasn‘t able to reactivate the office365 license. Using the 2 registry entries it worked immediately after using my Office365 credentials.

    Perfect 👌

    Which registry entries did you change? Please advise

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