Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-04-26T15:53:15+00:00

    Do you have Bitlocker enabled on these computers?  I'm wondering if that causes a Bitlocker prompt.

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  2. Anonymous
    2021-04-21T16:47:23+00:00

    Here's an easier solution. We've tried this on 4 different machines so far, and it has worked successfully on all of them.

    • Launch tpm.msc as an admin.
    • Right-click on TPM Management in left frame.
    • Select Clear TPM.
    • Reboot the computer and have the user log in and try again.

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  3. Anonymous
    2021-03-16T15:48:10+00:00

    ****THIS WORKED****

    I had this issue after cloning/imaging my surface laptop 3 to a new surface laptop MS sent me since my 6 month old surface screen stopped working. This is a corporate laptop and not my personal so their are lots or programs apps and accounts in use. After imaging everything worked besides Microsoft Teams.

    Something went wrong

    Microsoft Teams Error 80090016 "Your computer's trusted platform module has malfunctioned"

    I tried all the solutions out there but nothing worked I figured out a solution that worked perfectly!

    Open MMC as admin, add Certificates snap in but add it as computer account and choose local computer

    Open the Personal folder and then the Certificates folder

    I had two certificates with bunk "Issued To" entries however the "Issued By" entries correlated with Microsoft (something to do with my image not having the private key or something) deleted MS-ORGanization certs with incorrect "issued to" entries.

    Uninstall Teams then re-install and log in! (you might get a different something went wrong pop-up just hit continue and it will work you also might need to click the sign out option after clicking continue!)

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  4. Anonymous
    2021-03-15T16:10:28+00:00

    Hi Guys,

    TPM Malfunctioned - Error 80090016 - Keyset does not exist

    This one resolved my issue.

    1. Go to your settings
    2. Click Accounts
    3. Click the Access work or school
    4. Remove the email you're trying to access for Office365,Remote Desktop or what. (Work or school email)
    5. Re-add the email you remove and try logging in again without restarting the PC.

    Simple as that, it worked on my laptop, if you have trust issues restart the desktop or laptop and try it again.

    You can thumbs up if it works for you or thumbs down if not.

    • Hope it works on you guys as it works on me!

    This work for me. Thanks.

    Same here, this worked for us to.

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  5. Anonymous
    2021-03-15T11:23:10+00:00

    I have a user which was having hardware issues with their laptop. Luckily we had a spare laptop which was the exact same model so I swapped the SSD over and that's when they started to experience the TPM error message. They have a 365 account and can't access any office related products unless its web based. 

    They are also missing the folders below in registry edit not sure if that's related.

    Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common

    Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Registration

    We have tried clearing the TPM but that did nothing. Someone suggested deleting everything within C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC, but I saw some people had issues with the folder not recovering. 

    It's a Lenovo E590, Intel based.

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