Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-08-21T08:37:17+00:00

    not work mirosoft teams

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  2. Anonymous
    2021-08-05T19:11:22+00:00

    Hello to the community,

    Great information and feedback from all. I was working with Microsoft for over a month on this and no matter which solution/option I tested, I always received the TPM 80090016 error. It is unfortunate to say that the only option that worked for me was to manually have the user sign out from Teams and Outlook, and disconnect the M365 account from Settings > Accounts > Access work or school. After this has been performed I migrated the computer to the new domain successfully and without any TPM errors when the user have to manually sign in only to Teams and Outlook.

    I believe this is a possible dependency of the M365 account in the Windows 10 OS since no matter what is done I always encountered the TPM 80090016 error. On the manual process mentioned I did not encountered the error after each migration test.

    It is sad that the Microsoft development team cannot provide a straightforward solution to this issue that many customer experience.

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  3. Anonymous
    2021-08-02T00:39:51+00:00

    I had the same exact issue I solved it by following this article How to Fix Your Computer's Trusted Platform Module has Malfunctioned Error. This article contain 4 recommended solutions anyone of them will help you get rid of this error.

    Hope this helps

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  4. Anonymous
    2021-07-21T23:51:20+00:00

    Darren,

    Thank you for posting your solutions; your outlook solution worked for me. :-)

    Ryan

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  5. Anonymous
    2021-06-26T08:16:03+00:00

    I was facing the same issue and what I have done is just went to the location "C:\users$dir\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy"

    and DELETE all files which we can delete . ( in my case I was not able to delete folder named ''AC'' and other things I deleted .)

    and after deleting files when you login in back to any one ms office app (say outlook)  you will get access to all ms office apps without any issue .

    magic is : when you login with new account all the deleted files will be renewed and you don't have to worry regarding deleted files from the above folder any longer , all files will be recreated with fixing the bug .

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    4 people found this answer helpful.
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