Error code 80090016 Trusted Platform Module has malfunctioned.

Hi Lou

Thanks for the suggestion.  That does not seem to fix my problem.  I have actually tried this without any success.  I have even gone further by completely repartitioning my OS drive, reformatting, then reinstalling Win10 from scratch (6 times), each time hoping I could find the magic and fix this issue.  The first two times I didn't even have a TPM module and so I contacted my hardware manufacturer and purchased one and installed it.  Windows reports that it is working - until I try to use Outlook.  I do constantly get password messages for other stuff as well, but they never report this error.

I do have other computers that seem to be working okay.  the difference is that they upgraded from 1903 to 2004 using the windows update tool this week, where the computer with the issue installed 2004 fresh as it has a new SSD.

I am happy to receive any other ideas from anyone else on this issue.  I have never run into a computer problem so perplexing and with no means of support.

My next test will be to do a fresh install of build 1903 that I got from my computer manufacturer, then let it upgrade to 2004 via the update tool and see if that fixes my problem.

Dear 3D Scanner

I have been experiencing this issue since MS updates at or around the 13th/14th of August.  VERY ANNOYING!  My Office 365, Outlook Google Syncs (email and google drive) as well as WebeEx.  All prompting me for u-name and p-word with every reboot.  i have been scouring the web looking for real solutions.  I came across this page.

https://social.technet.microsoft.com/Forums/en-US/f4742bab-4e27-4963-a151-2349a234132b/outlook-365-2016-trusted-platform-module-error-code-80090016?forum=outlook

look at Binod Shrestha response.  I think this is the easier path, as other posts were suggesting to blast away your PC profile and start over.  That seems to work, according to posts, but quite frankly if the TPM driver is corrupt, uninstalling it is a good solution, I think.

Thoughts and comments welcomed! 

Best Regards,

Lou

I am having the same issue, I have been for about2 months and I have not been able to find a fix.  Rather than simply get the standard answers that are read out of the customer support handbook let me explain what I have done and the results.  Maybe someone has found a real fix - not just a temporary "do this and go away so I can get back to playing ping pong", answer.

Just so everyone knows - I have been on hold with MS Tech several times for over 4 hours trying to contact someone to help me.  I have ran the support & Recovery tool many times.  Please dont respond telling me to do these things again.

I have a fairly new workstation built by a well known commercial workstation builder.  I replaced my OS SSD back in June and of course needed to install the OS.  At that time the only option for a complete fresh install was build 2004.  My previous SSD was build 1903.

After the install I updated all the MS updates that were needed and then installed Microsoft365 prior to installing any other software products.  After that install I keep getting prompts to re-enter my password and then frequently it would end with this error message regarding a TPM malfunction.  I have never seen that error before and it's important to know that my system actually did not have a TPM module installed.  I began working with my hardware support group and over the course of 3 weeks I reformatted and reinstalled fresh copies of Windows10 build 2004 a total of 6 times - each time thinking that maybe I goofed up something.  Now, it's important to know that I have many years under my belt supporting computers and specialized engineering software products

• so I have done this many times in the past.

I finally purchased a new TPM module for my system and installed it alone with a fresh install of Win10.  I then verified that the TPM was working correctly and have even cleared it a couple of times in the hope of solving this problem.

I have created a new Outlook profile.  I have done everything that I can find.  I think I have even gone to some pretty extreme measures to fix this issue.

Does anyone have a real solution to this problem that seems to have started on build 2004?

Hi,

When I try to connect Microsoft Teams (for school purpose), I get 80090016.  Screenshot enclosed. Tried uninstalling and re-installing MS Team, deleted Temp files etc.. All efforts in vain. Really struggling to solve this problem. Your help will be highly appreciated.

Some Background data : Lenovo ideapad 330 AMD Processor (with SSD), Windows 10 Official license, MS Office Pro 2019 licensed version, K7TotalSecurity official license running.

Pls help if you can.

Hello Ashish,

I think you could also try to temporarily remove work or school account from “Access work or school”, then try to re-connect it to see if it works, please be noted that back up local Office data before disconnect:

Best Regards,

Anna