Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-08-31T23:51:40+00:00

    I have a similar issue.  I had a forced update on Friday the 28th.  Now I cannot send email from either Outlook or any programs that typically work.  I have to add my password to receive emails multiple times a day.

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  2. Anonymous
    2020-08-31T20:33:34+00:00

    A co-worker had this TPM error, which he believe began to occur after a Windows/Office update. He was unable to add an account with Multi Factor Authentication enabled to Outlook, but he was able to add an account that didn't require MFA. So we thought it might be related to Modern Authentication. We used the following KB article to force Outlook to use Modern Authentication, and he was able to add his account to Outlook.

    https://docs.microsoft.com/en-us/exchange/troubleshoot/client-connectivity/outlook-prompt-password-modern-authentication-enabled

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  3. Anonymous
    2020-08-31T18:55:54+00:00

    We use a type of Folder Redirect that does a type of roaming profile and we also get this message. In AD there is a place to redirect the user profile and if we remove that entry the error doesn't pop up; but when we have that entry in the AD to redirect the user profile we get this error and everyone we have setup with a folder redirected roaming profile gets it. When I remove the entry the users no longer get the error. From what I see it's something that isn't liking how the user profile is being redirected back to a server share.

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  4. Anonymous
    2020-08-29T12:10:10+00:00

    Hi,

               For me, it worked after doing these steps-

    Go to control panel

    Open user accounts

    Select your account and click on properties

    Now just toggle between radio button (your current selected radio button to some other and again to you original)

    Click apply then ok

    It will ask for sign-out do it. After re-login windows, everything worked me as before, normal signing procedure for outlook and allowing device management to organisation and all working fine

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  5. Anonymous
    2020-08-28T13:33:08+00:00

    Hi 3D Scanner

    sorry for the delay in my reply.  thanks for your message.  This is very frustrating.  I received a message on MS Outlook today I wanted to share with you. I believe it is related to our collective issues and it may appear MS is aware and working on a solution. Attached (below my closing signature) is the screen shot I took of my Outlook Admin message.  HTH.

    Please let me know if you hear or see anything out there. I have decided not to re-do a user profile or anything else.  The issues only arise when I reboot my laptop.  Then once rebvoot is complete I have to sign in to all my apps and services.  The only thing that is giving me issues is signing in to Office 365 apps.  This won't work at all.  I get the triangle next to my name on each office product.  Otherwise my services and apps stay logged in.

    Best to you,

    Lou

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