Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-12-17T14:21:19+00:00

    I agree with Paco CC 1000% - where is MICROSOFT in fixing this issue?

    As Paco CC forcefully declares, people are LOSING THEIR JOBS on this issue...

    Microsoft is valued at $2 TRILLION dollars!  They need to FIX THIS ISSUE!  

    Just "Google" this error and there are THOUSANDS of users being impacted and for a LONG TIME - it is PARALYZING and PUNITIVE - just FIX IT!

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  2. Anonymous
    2020-12-17T14:05:03+00:00

    hi, I have the same issue for 3 months with my boss's laptop, I still cannot solve it, I have tried to do everything that I see in the microsoft forums and what you mention and I already did, and I can't solve the problem, we need that you solve this problem, I can lose my job because of this problem, because I can not solve it, please help me.

    HELP ME PLEASE!!!

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  3. Anonymous
    2020-12-17T13:19:58+00:00

    I have a similar case with one of our users, while he is using more than one account, the login id / email is different between the accounts.

    Using the "only sign into this app" helps to some degree, he still gets authentication popups all the time which makes it a pain to work.

    If you require any logs or troubleshooting, please feel free to reach out.

    Many thanks and best 

    Dirk

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  4. Anonymous
    2020-12-17T08:07:30+00:00

    Hello Przemysław Janus,

    Very appreciate for sharing this with us, you're so kind. 

    Best Regards,

    Anna

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  5. Anonymous
    2020-12-17T07:59:44+00:00

    Hi, spoke with Microsoft yesterday. They say this happens when both, work/school and private microsoft accounts are being used with the same email address (login address). I said this has to do with recent MS updates as I have been using both accounts since the beginning of this year with no problem. No response to that. Potential solution: change login name (email address) to your private office account. Done that but does not work so far. Maybe propagation is required on MS side.

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