Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-01-13T21:22:20+00:00

    you have to disconnect the bios battery, disconnect the laptop battery press and hold the power button for 45 seconds and reset the tpm module from within bios by doing those steps make sure the laptop is noty plugged in, its worked 99 percent of the time, and you geniuses at Microsoft have yet to post this, your forums for fixing anything has NEVER HELPED ANYONE, your help forum is worse than web MD may as well just tell me my laptop has cancer!

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  2. Anonymous
    2021-01-13T15:05:05+00:00

    Hello Przemysław Janus,

    Very appreciate for sharing this with us, you're so kind. 

    Best Regards,

    Anna

    Anna . 

    Microsoft really need to resolve this issue as it is effecting lots of people and causing a lot of wasted business hours. 

    Please stop bluffing to user and fiond a solution .

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  3. Anonymous
    2021-01-13T11:21:23+00:00

    See the "Known Issues" section of the most recent update bulletin

    https://support.microsoft.com/en-us/help/4598242/windows-10-update-kb4598242

    No permanent solution as of yet, but it is an acknowledgement by MS of the issue.

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  4. Anonymous
    2021-01-12T09:25:10+00:00

    Any update on this? I have employees that cannot use Office...

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  5. Anonymous
    2021-01-07T00:56:10+00:00

    All TPM troubleshooting tips from Microsoft contained in this bulletin have failed to correct the issue.

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