Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-01-15T08:30:55+00:00

    Hi, can you advise what exact steps did you take? Did update of BIOS was part of system update?

    Thanks

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  2. Anonymous
    2021-01-15T08:17:24+00:00

    This is bad...

    Anyway,

    Let me post an Update:

    The problem was on a HP ProDesk 450 G5 PC.

    Today, I Updated the BIOS and performed two Restarts

    So far, the problem seems to be solved

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    1 person found this answer helpful.
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  3. Anonymous
    2021-01-14T16:50:09+00:00

    I'm having the same issue for days now and I can't find a solution.

    I am on the phone with Microsoft support for hours and days and whatever tricks we tried do not seem to produce any outcome.

    Yep, i went through days of support. Was told in the end, no fix. Await update. Have to log into things maybe 20 times a day! 

    crazy

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    3 people found this answer helpful.
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  4. Anonymous
    2021-01-14T15:09:20+00:00

    I'm having the same issue for days now and I can't find a solution.

    I am on the phone with Microsoft support for hours and days and whatever tricks we tried do not seem to produce any outcome.

    Was this answer helpful?

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  5. Anonymous
    2021-01-14T12:40:05+00:00

    When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

    My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

    Any help would be appreciated. Thank you!

    Image

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