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When I try to add a new Office 365 email to my outlook I get the error below. I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features.
My question is, what will happen when I remove my “work account” and leave my Microsoft account? Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.
Any help would be appreciated. Thank you!
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Do you have Bitlocker enabled on these computers? I'm wondering if that causes a Bitlocker prompt.
Here's an easier solution. We've tried this on 4 different machines so far, and it has worked successfully on all of them.
****THIS WORKED****
I had this issue after cloning/imaging my surface laptop 3 to a new surface laptop MS sent me since my 6 month old surface screen stopped working. This is a corporate laptop and not my personal so their are lots or programs apps and accounts in use. After imaging everything worked besides Microsoft Teams.
Something went wrong
Microsoft Teams Error 80090016 "Your computer's trusted platform module has malfunctioned"
I tried all the solutions out there but nothing worked I figured out a solution that worked perfectly!
Open MMC as admin, add Certificates snap in but add it as computer account and choose local computer
Open the Personal folder and then the Certificates folder
I had two certificates with bunk "Issued To" entries however the "Issued By" entries correlated with Microsoft (something to do with my image not having the private key or something) deleted MS-ORGanization certs with incorrect "issued to" entries.
Uninstall Teams then re-install and log in! (you might get a different something went wrong pop-up just hit continue and it will work you also might need to click the sign out option after clicking continue!)
I have a user which was having hardware issues with their laptop. Luckily we had a spare laptop which was the exact same model so I swapped the SSD over and that's when they started to experience the TPM error message. They have a 365 account and can't access any office related products unless its web based.
They are also missing the folders below in registry edit not sure if that's related.
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Registration
We have tried clearing the TPM but that did nothing. Someone suggested deleting everything within C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC, but I saw some people had issues with the folder not recovering.
It's a Lenovo E590, Intel based.
I am here with one such perfect solution that will help users to Solved - Outlook 365 Trusted Platform Module Error Code 80090016, just go with the right and get all possible way to fix the issue without hassle, hope solution helps you out