Error code 80090016 Trusted Platform Module has malfunctioned.

Anonymous
2020-03-03T17:45:17+00:00

When I try to add a new Office 365 email to my outlook I get the error below.   I think it's because of my "Work or school account" which I want to remove. I'm not sure how my email was signed up for this second account. I set up this computer for home use only, I won't be using any of the Microsoft Azure features. 

My question is, what will happen when I remove my “work account” and leave my Microsoft account?  Everything is backed up on Onedrive, I just don’t know what to expect because when I went to remove it, it warned me about losing data and settings.

Any help would be appreciated. Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-01-04T14:46:51+00:00

    All the best for 2021. Is there any news about this case?

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  3. Anonymous
    2020-12-25T15:19:52+00:00

    Awesome!

    I used my old SSD in my new Laptop and wasn‘t able to reactivate the office365 license. Using the 2 registry entries it worked immediately after using my Office365 credentials.

    Perfect 👌

    Which registry entries did you change? Please advise

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  4. Anonymous
    2020-12-18T15:26:24+00:00

    Hey Anna, Hey Everyone,

    worked some more on this and maybe this helps one or the other, i saw some improvement after i removed the users account from the work accounts section in the settings, it will come back as soon as you configure teams again and it looked like it did not run into the TPM errors at this time.

    Closed all O365 software, removed the users O365 account from the work accounts section, left AD in place.

    Started Teams and it configured as expected.

    I still cant setup his PIN anymore so something still needs to be done but at least there was a change and improvement.

    @Anna from MS, still open to help provide logs and troubleshooting

    Have a great day

    Many thanks and best 

    Dirk

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  5. Anonymous
    2020-12-17T15:07:23+00:00

    Margaret Mead:

    "Never doubt that a small group of thoughtful committed individuals can change the world. In fact, it's the only thing that ever has."

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