Outlook displays banner that says: Check your connection Open a browser to sign into ______.com and receive new emails

Anonymous
2020-08-06T16:24:56+00:00

When I click the button it opens a generic msn webpage. My company uses DSSO so everything is already signed in. Can't seem to find anyone else who has had this error. I have tried repairing office, recreating mail profile etc.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-10-28T08:09:06+00:00

    Could this be connected to the Office account in some way? I am having the same problem and when I select "Office Account" from the File menu and click on "Sign In", I get an error dialog saying "Sorry, we are having some temporary server issues". There is no problem with my connection. As with the OP, when I click on the button in the banner it takes me to the MSN web page.

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  2. Anonymous
    2020-10-23T16:35:59+00:00

    Here's my error looks like.

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  3. Anonymous
    2020-08-06T20:34:23+00:00

    Hi Brandon,

    May I have a screenshot of the banner in Outlook? I haven't encountered this situation in my test environment ever before. Meanwhile, may I know what DSSO stands for? To my knowledge, SSO stands for single sign-on. However there's no such feature/product/service component named DSSO in Microsoft. 

    Besides, if it's convenience, please also capture a screenshot of your Outlook client version info via File > Office Account > About Outlook for us.

    Regards,

    Marvin

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