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I access my work Outlook online and am no longer able to add new contacts. I do not see the option for "Add New Contact" anywhere. Is anyone else experiencing this issue? Have you found a solution?
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have been using Proton mail for important mail as it is encrypted and very secure. Proton mail's support is fast and excellent. I may just move all my mail to Proton mail. Microsoft is soooooo big, they really don't care about helping peeps.
I believe that you are referring to a different issue than the one reported by the original poster. The root post refers to the "New Contact" button missing from Outlook online (OWA). The missing New Contact button would have no effect on existing contacts. That would be a different issue. Troubling, but different.
The reason that I make this clarification is to keep this post on track because I too am experiencing the missing New Contact button issue with Outlook.com via any web browser, but all existing contacts are still in place.
Two problems.
First, I had hundreds of contacts go missing.
During the process of trying to recover them I noticed ALL the buttons missing when I was trying to backup what was left. I have no New Contact, Edit or Manager buttons... No action buttons are present at all. So I cant backup, import, edit or new from the browser,.
This is the issue that brought me to the thread... I flagged up this happened at the same time my contacts disappeared just in case the two were linked.
Word for word... same response I received yesterday.
Just received this from Microsoft Support. It is a known issue they are working. See below:
| Varun (Microsoft) |
|---|
| Sunday, January 9, 2022 9:02 PM GMT |
| Hi Barry, <br> <br>Thank you for contacting Microsoft Support; I'm Varun and I will be your Expert Email Adviser. Allow me to assist you in the best possible way I can. <br> <br>I understand your concern regarding not being able to access New Contacts option on Outlook.com interface and that would frustrate me too, I will try my best to get it fixed. <br> <br>I would like to inform you that this a known issue in Outlook.com where in most of our users are unable to access Contacts features normally due to a glitch in the server. Please do not worry as our Engineering team is working very hard to get this rectified for our users around the globe in order to deploy a fix as soon as possible. <br> <br>In the meantime, we thank you for your kind understanding and patience. Have an awesome day ahead! <br> <br>Thanks and regards, <br>Varun G. <br>Microsoft Support |
No, I am referring to the "Create New Contact" that used to be in the toolbar. So it follows the thread. I just received an update from Microsoft which I will post. Cheers!